Self-Service Kiosk Market Size, Share, and Scope Analysis 2031
自助服务终端市场规模预计将从 2023 年的 296.5 亿美元增至 2031 年的 668.8 亿美元。预计 2023 年至 2031 年该市场的复合年增长率为 10.7%。人工智能 (AI) 和机器学习 (ML) 的日益融合可能仍然是自助服务终端市场的主要趋势。
自助服务终端市场分析
自动柜员机、售票机和移动扫描仪是通过技术突破和发明实现的自助服务技术和服务的例子。自助服务亭在银行、机场、零售中心、医院和主题公园中变得越来越普遍。提高客户便利性仍然是自助服务终端行业的重点,该行业的创新和技术一直在稳步发展。预计这一趋势将在未来几年持续下去。越来越多的消费者通过先进的消费电子产品致富,推动了对自助服务亭的需求。多年来,服务提供商一直在提供各种自助服务交付机制。其中包括交互式语音应答系统、自助服务亭、移动自助服务、基于互联网的服务等。
自助服务终端市场概述
在公共部门,自助服务亭(有时称为计算机终端)是自助服务设备或小工具,允许用户通过易于使用的界面与数字内容和信息进行交互。交互式信息亭用于零售、账单支付、寻路、信息交换和旅游。这些信息亭用于许多不同的环境,例如旅行和医疗保健行业,因为它们简化了从客户那里收集个人数据的过程。
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自助服务终端市场:
年均复合增长率(2023 - 2031)10.7%- 2023年市场规模
296.5亿美元 - 2031年市场规模
668.8亿美元
市场动态
- 对自动化系统的需求增加。
- 人工智能 (AI) 和机器学习 (ML) 的日益融合
- 技术的不断发展以及消费者行为的转变
关键人物;主力;重要一员
- 阿克莱集团 Group
- 浮雕
- 金雅拓
- KIOSK信息系统
- 经络信息亭
- NCR公司
- Olea 信息亭公司
- 正飞科技有限公司
- 惠尔丰公司
- 迪堡·利多富公司
区域概况
- 北美
- 欧洲
- 亚太
- 南美洲和中美洲
- 中东和非洲
市场细分
- 硬件
- 软件
- 服务
- 信息
- 售票处
- 患者互动
- 报到
- 就业
- 其他的
- 零售
- 款待
- 卫生保健
- 金融服务
- 其他的
- 示例 PDF 通过定性和定量分析展示了内容结构和信息的性质。
自助服务终端市场驱动因素和机遇
对自动化系统的需求增加。
对自动化系统的需求不断增长,导致自助服务亭市场激增,因为与手动服务相比,这些设备减少了操作时间,并且通常提高了客户满意度。自助服务亭技术在零售行业也得到越来越多的使用。这些创新在现实世界的机构内部和外部提供了动态的品牌接触。因此,随着交互式技术融入零售应用程序,对自助服务亭的需求将会增长,这是有道理的。
技术的不断发展以及消费者行为的转变
新技术在多个行业领域提供了改进的可视化效果,包括商业、教育、零售、体育和娱乐以及交通运输。交互式信息亭有潜力吸引大量客户,让他们控制自己的购买决策,从而提高客户满意度。称为自助服务工具的技术界面使客户能够独立于服务提供商使用服务。许多因素,例如自动化设备和自助服务终端需求的增长、无线连接、技术进步和远程管理,正在对自助服务终端行业产生重大影响。预计这些因素将为市场带来新的机遇。因此,预计技术的不断发展以及消费者行为的转变将在预测期内为自助服务终端市场参与者带来新的机遇。
自助服务终端市场报告细分分析
有助于得出自助服务终端市场分析的关键部分是组件、类型和最终用户。
- 根据组件,自助服务终端市场分为硬件、软件和服务。 2023 年,硬件领域将占据更大的市场份额。
- 按类型划分,市场分为信息、票务、患者互动、登记、就业等。 2023 年,值机部分占据了最大的市场份额。
- 按最终用户划分,市场分为零售、酒店、医疗保健、金融服务等
按地域划分的自助服务终端市场份额分析
自助服务终端市场报告的地理范围主要分为五个区域:北美、亚太地区、欧洲、中东和非洲、南美洲/中南美洲。从收入来看,北美占据了最大的自助服务终端市场份额。在美国和加拿大,消费者更有可能从售货亭购买商品。由于高可自由支配收入以及对快速购物体验和更短排队等待时间的需求,该市场正在不断扩大。
自助服务终端市场报告范围
报告属性 | 细节 |
---|---|
2023年市场规模 | 296.5亿美元 |
2031 年市场规模 | 668.8亿美元 |
全球复合年增长率(2023 - 2031) | 10.7% |
历史数据 | 2021-2022 |
预测期 | 2024-2031 |
涵盖的细分市场 | 按组件
|
覆盖地区和国家 | 北美
|
市场领导者和主要公司简介 |
|
- 示例 PDF 通过定性和定量分析展示了内容结构和信息的性质。
自助服务终端市场新闻和最新动态
自助服务终端市场是通过收集初级和二级研究后的定性和定量数据进行评估的,其中包括重要的企业出版物、协会数据和数据库。以下是言语和语言障碍市场的发展及策略列表:
- 2021 年 8 月,拥有 27 亿美元资产的 TruMark Financial Credit Union 选择 NCR 为其零售和企业会员提供更流畅、统一的数字银行体验。借助 NCR 数字银行,TruMark Financial 将能够为消费者和公司提供直接的体验。 (来源:NCR 数字银行,新闻稿)
- 2021 年 10 月,Zebra Technologies Corporation 宣布收购 antuit.ai,后者是一家为零售和消费品行业提供预测和销售的软件即服务 (SaaS) 解决方案提供商。 (来源:斑马技术公司,新闻稿)
自助服务亭市场报告覆盖范围和可交付成果
《自助服务终端市场规模和预测(2021-2031)》报告对涵盖以下领域的市场进行了详细分析:
- 范围内涵盖的所有关键细分市场的全球、区域和国家层面的市场规模和预测
- 市场动态,例如驱动因素、限制因素和关键机遇
- 未来主要趋势
- 详细的 PEST/波特五力分析和 SWOT 分析
- 全球和区域市场分析,涵盖主要市场趋势、主要参与者、法规和最新市场发展
- 行业格局和竞争分析,涵盖市场集中度、热图分析、知名参与者和最新发展
- 详细的公司简介
Report Coverage
Revenue forecast, Company Analysis, Industry landscape, Growth factors, and Trends
Segment Covered
This text is related
to segments covered.
Regional Scope
North America, Europe, Asia Pacific, Middle East & Africa, South & Central America
Country Scope
This text is related
to country scope.
Frequently Asked Questions
The global self-service kiosk market was estimated to be US$ 29.65 billion in 2023 and is expected to grow at a CAGR of 10.7 % during the forecast period 2023 - 2031.
An increase in demand for automated systems and increasing technological developments, along with a shift in consumer behavior, are the major factors that propel the global self-service kiosk market.
The increasing integration of Artificial intelligence (AI) and Machine learning (ML) is anticipated to play a significant role in the global self-service kiosk market in the coming years.
The key players holding majority shares in the global self-service kiosk market are ACRELEC Group, Embross, Gemalto, KIOSK Information Systems, and Meridian Kiosks.
The global self-service kiosk market is expected to reach US$ 66.88 billion by 2031.
The Insight Partners performs research in 4 major stages: Data Collection & Secondary Research, Primary Research, Data Analysis and Data Triangulation & Final Review.
- Data Collection and Secondary Research:
As a market research and consulting firm operating from a decade, we have published and advised several client across the globe. First step for any study will start with an assessment of currently available data and insights from existing reports. Further, historical and current market information is collected from Investor Presentations, Annual Reports, SEC Filings, etc., and other information related to company’s performance and market positioning are gathered from Paid Databases (Factiva, Hoovers, and Reuters) and various other publications available in public domain.
Several associations trade associates, technical forums, institutes, societies and organization are accessed to gain technical as well as market related insights through their publications such as research papers, blogs and press releases related to the studies are referred to get cues about the market. Further, white papers, journals, magazines, and other news articles published in last 3 years are scrutinized and analyzed to understand the current market trends.
- Primary Research:
The primarily interview analysis comprise of data obtained from industry participants interview and answers to survey questions gathered by in-house primary team.
For primary research, interviews are conducted with industry experts/CEOs/Marketing Managers/VPs/Subject Matter Experts from both demand and supply side to get a 360-degree view of the market. The primary team conducts several interviews based on the complexity of the markets to understand the various market trends and dynamics which makes research more credible and precise.
A typical research interview fulfils the following functions:
- Provides first-hand information on the market size, market trends, growth trends, competitive landscape, and outlook
- Validates and strengthens in-house secondary research findings
- Develops the analysis team’s expertise and market understanding
Primary research involves email interactions and telephone interviews for each market, category, segment, and sub-segment across geographies. The participants who typically take part in such a process include, but are not limited to:
- Industry participants: VPs, business development managers, market intelligence managers and national sales managers
- Outside experts: Valuation experts, research analysts and key opinion leaders specializing in the electronics and semiconductor industry.
Below is the breakup of our primary respondents by company, designation, and region:
Once we receive the confirmation from primary research sources or primary respondents, we finalize the base year market estimation and forecast the data as per the macroeconomic and microeconomic factors assessed during data collection.
- Data Analysis:
Once data is validated through both secondary as well as primary respondents, we finalize the market estimations by hypothesis formulation and factor analysis at regional and country level.
- Macro-Economic Factor Analysis:
We analyse macroeconomic indicators such the gross domestic product (GDP), increase in the demand for goods and services across industries, technological advancement, regional economic growth, governmental policies, the influence of COVID-19, PEST analysis, and other aspects. This analysis aids in setting benchmarks for various nations/regions and approximating market splits. Additionally, the general trend of the aforementioned components aid in determining the market's development possibilities.
- Country Level Data:
Various factors that are especially aligned to the country are taken into account to determine the market size for a certain area and country, including the presence of vendors, such as headquarters and offices, the country's GDP, demand patterns, and industry growth. To comprehend the market dynamics for the nation, a number of growth variables, inhibitors, application areas, and current market trends are researched. The aforementioned elements aid in determining the country's overall market's growth potential.
- Company Profile:
The “Table of Contents” is formulated by listing and analyzing more than 25 - 30 companies operating in the market ecosystem across geographies. However, we profile only 10 companies as a standard practice in our syndicate reports. These 10 companies comprise leading, emerging, and regional players. Nonetheless, our analysis is not restricted to the 10 listed companies, we also analyze other companies present in the market to develop a holistic view and understand the prevailing trends. The “Company Profiles” section in the report covers key facts, business description, products & services, financial information, SWOT analysis, and key developments. The financial information presented is extracted from the annual reports and official documents of the publicly listed companies. Upon collecting the information for the sections of respective companies, we verify them via various primary sources and then compile the data in respective company profiles. The company level information helps us in deriving the base number as well as in forecasting the market size.
- Developing Base Number:
Aggregation of sales statistics (2020-2022) and macro-economic factor, and other secondary and primary research insights are utilized to arrive at base number and related market shares for 2022. The data gaps are identified in this step and relevant market data is analyzed, collected from paid primary interviews or databases. On finalizing the base year market size, forecasts are developed on the basis of macro-economic, industry and market growth factors and company level analysis.
- Data Triangulation and Final Review:
The market findings and base year market size calculations are validated from supply as well as demand side. Demand side validations are based on macro-economic factor analysis and benchmarks for respective regions and countries. In case of supply side validations, revenues of major companies are estimated (in case not available) based on industry benchmark, approximate number of employees, product portfolio, and primary interviews revenues are gathered. Further revenue from target product/service segment is assessed to avoid overshooting of market statistics. In case of heavy deviations between supply and demand side values, all thes steps are repeated to achieve synchronization.
We follow an iterative model, wherein we share our research findings with Subject Matter Experts (SME’s) and Key Opinion Leaders (KOLs) until consensus view of the market is not formulated – this model negates any drastic deviation in the opinions of experts. Only validated and universally acceptable research findings are quoted in our reports.
We have important check points that we use to validate our research findings – which we call – data triangulation, where we validate the information, we generate from secondary sources with primary interviews and then we re-validate with our internal data bases and Subject matter experts. This comprehensive model enables us to deliver high quality, reliable data in shortest possible time.