自助服务亭市场规模预计将从 2023 年的 296.5 亿美元增至 2031 年的 668.8 亿美元。预计 2023-2031 年市场复合年增长率为 10.7%。人工智能(AI)和机器学习(ML)的日益融合很可能继续成为自助服务亭市场的一个关键趋势。
自助服务亭市场分析
自动柜员机、售票机和移动扫描仪都是通过技术突破和发明实现的自助服务技术和服务的例子。自助服务亭在银行、机场、零售中心、医院和主题公园中变得越来越普遍。提高客户便利性一直是自助服务亭行业的重点,该行业的创新和技术一直在稳步发展。预计这种趋势将在未来几年继续下去。随着消费电子产品的进步而致富的消费者数量不断增加,这推动了对自助服务亭的需求。多年来,服务提供商一直在提供各种自助服务交付机制。这些包括交互式语音应答系统、自助服务亭、移动自助服务、基于互联网的服务等等。
自助服务亭市场概况
在公共部门,自助服务亭(有时称为计算机终端)是一种自助设备或小工具,允许用户通过易于使用的界面与数字内容和信息进行交互。交互式服务亭用于零售、账单支付、路线导航、信息交换和旅游。这些服务亭用于许多不同的环境,例如旅游和医疗保健行业,因为它们简化了从客户那里收集个人数据的过程。
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自助服务亭市场驱动因素和机遇
对自动化系统的需求增加。
对自动化系统的需求不断增长,导致自助服务亭市场激增,因为这些设备与手动服务相比减少了操作时间,并且通常可以提高客户满意度。自助服务亭技术在零售业也得到越来越广泛的应用。这些创新在现实世界的机构内外都提供了动态的品牌体验。因此,随着交互式技术融入零售应用,对自助服务亭的需求将不断增长,这是有道理的。
技术不断发展,消费者行为也发生转变
新技术为多个行业领域提供了更好的可视化效果,包括商业、教育、零售、体育和娱乐以及交通运输。交互式信息亭可以吸引大量客户,让他们控制自己的购买决策,从而提高客户满意度。被称为自助服务工具的技术界面使客户能够独立于服务提供商使用服务。许多因素,例如对自动化设备和自助服务亭的需求增加、无线连接、技术进步和远程管理,都对自助服务亭行业产生了重大影响。预计这些因素将为市场带来新的机遇。因此,预计在预测期内,技术的不断发展以及消费者行为的转变将为自助服务亭市场参与者带来新的机会。
自助服务亭市场报告细分分析
有助于得出自助服务亭市场分析的关键部分是组件、类型和最终用户。
- 根据组件,自助服务亭市场分为硬件、软件和服务。硬件部分在 2023 年占据了更大的市场份额。
- 根据类型,市场分为信息、票务、患者互动、登记、就业和其他。登记部分在 2023 年占据了最大的市场份额。
- 根据最终用户,市场分为零售、酒店、医疗保健、金融服务等
自助服务亭市场份额按地区分析
自助服务亭市场报告的地理范围主要分为五个区域:北美、亚太地区、欧洲、中东和非洲以及南美/南美和中美洲。就收入而言,北美占据了自助服务亭最大的市场份额。在美国和加拿大,消费者更有可能从自助服务亭购买东西。由于可支配收入高,以及需要快速购物体验和缩短排队等待时间,市场正在扩大。
自助服务亭市场区域洞察
Insight Partners 的分析师已详尽解释了预测期内影响自助服务亭市场的区域趋势和因素。本节还讨论了北美、欧洲、亚太地区、中东和非洲以及南美和中美洲的自助服务亭市场细分和地理位置。
- 获取自助服务亭市场的区域特定数据
自助服务亭市场报告范围
报告属性 | 细节 |
---|---|
2023 年的市场规模 | 296.5亿美元 |
2031 年市场规模 | 668.8亿美元 |
全球复合年增长率(2023 - 2031) | 10.7% |
史料 | 2021-2022 |
预测期 | 2024-2031 |
涵盖的领域 | 按组件
|
覆盖地区和国家 | 北美
|
市场领导者和主要公司简介 |
|
市场参与者密度:了解其对商业动态的影响
自助服务亭市场正在快速增长,这得益于终端用户需求的不断增长,这些需求源于消费者偏好的不断变化、技术进步以及对产品优势的认识不断提高等因素。随着需求的增加,企业正在扩大其产品范围,进行创新以满足消费者的需求,并利用新兴趋势,从而进一步推动市场增长。
市场参与者密度是指在特定市场或行业内运营的企业或公司的分布情况。它表明相对于给定市场空间的规模或总市场价值,有多少竞争对手(市场参与者)存在于该市场空间中。
在自助服务亭市场运营的主要公司有:
- ACRELEC集团
- 浮雕
- 金雅拓
- KIOSK信息系统
- 子午线亭
- NCR 公司
免责声明:上面列出的公司没有按照任何特定顺序排列。
- 获取自助服务亭市场顶级关键参与者概览
自助服务亭市场新闻和最新发展
自助服务亭市场通过收集一手和二手研究后的定性和定量数据进行评估,其中包括重要的公司出版物、协会数据和数据库。以下是言语和语言障碍市场的发展和策略列表:
- 2021 年 8 月,拥有 27 亿美元资产的 TruMark Financial Credit Union 选择 NCR 为其零售和商业会员提供更顺畅、统一的数字银行体验。借助 NCR 数字银行,TruMark Financial 将能够为消费者和公司提供直接的体验。(来源:NCR 数字银行,新闻稿)
- 2021 年 10 月,Zebra Technologies Corporation 宣布收购了 antuit.ai,后者是一家为零售和 CPG 行业提供预测和销售的软件即服务 (SaaS) 解决方案的提供商。(来源:Zebra Technologies Corporation,新闻稿)
自助服务亭市场报告覆盖范围和交付成果
“自助服务亭市场规模和预测(2021-2031)”报告对市场进行了详细分析,涵盖以下领域:
- 范围内所有主要细分市场的全球、区域和国家层面的市场规模和预测
- 市场动态,如驱动因素、限制因素和关键机遇
- 未来的主要趋势
- 详细的 PEST/波特五力分析和 SWOT 分析
- 全球和区域市场分析涵盖关键市场趋势、主要参与者、法规和最新市场发展
- 行业格局和竞争分析,涵盖市场集中度、热点图分析、知名参与者和最新发展
- 详细的公司简介
- Historical Analysis (2 Years), Base Year, Forecast (7 Years) with CAGR
- PEST and SWOT Analysis
- Market Size Value / Volume - Global, Regional, Country
- Industry and Competitive Landscape
- Excel Dataset
Report Coverage
Revenue forecast, Company Analysis, Industry landscape, Growth factors, and Trends
Segment Covered
This text is related
to segments covered.
Regional Scope
North America, Europe, Asia Pacific, Middle East & Africa, South & Central America
Country Scope
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to country scope.
Frequently Asked Questions
The global self-service kiosk market was estimated to be US$ 29.65 billion in 2023 and is expected to grow at a CAGR of 10.7 % during the forecast period 2023 - 2031.
An increase in demand for automated systems and increasing technological developments, along with a shift in consumer behavior, are the major factors that propel the global self-service kiosk market.
The increasing integration of Artificial intelligence (AI) and Machine learning (ML) is anticipated to play a significant role in the global self-service kiosk market in the coming years.
The key players holding majority shares in the global self-service kiosk market are ACRELEC Group, Embross, Gemalto, KIOSK Information Systems, and Meridian Kiosks.
The global self-service kiosk market is expected to reach US$ 66.88 billion by 2031.
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The Insight Partners performs research in 4 major stages: Data Collection & Secondary Research, Primary Research, Data Analysis and Data Triangulation & Final Review.
- Data Collection and Secondary Research:
As a market research and consulting firm operating from a decade, we have published and advised several client across the globe. First step for any study will start with an assessment of currently available data and insights from existing reports. Further, historical and current market information is collected from Investor Presentations, Annual Reports, SEC Filings, etc., and other information related to company’s performance and market positioning are gathered from Paid Databases (Factiva, Hoovers, and Reuters) and various other publications available in public domain.
Several associations trade associates, technical forums, institutes, societies and organization are accessed to gain technical as well as market related insights through their publications such as research papers, blogs and press releases related to the studies are referred to get cues about the market. Further, white papers, journals, magazines, and other news articles published in last 3 years are scrutinized and analyzed to understand the current market trends.
- Primary Research:
The primarily interview analysis comprise of data obtained from industry participants interview and answers to survey questions gathered by in-house primary team.
For primary research, interviews are conducted with industry experts/CEOs/Marketing Managers/VPs/Subject Matter Experts from both demand and supply side to get a 360-degree view of the market. The primary team conducts several interviews based on the complexity of the markets to understand the various market trends and dynamics which makes research more credible and precise.
A typical research interview fulfils the following functions:
- Provides first-hand information on the market size, market trends, growth trends, competitive landscape, and outlook
- Validates and strengthens in-house secondary research findings
- Develops the analysis team’s expertise and market understanding
Primary research involves email interactions and telephone interviews for each market, category, segment, and sub-segment across geographies. The participants who typically take part in such a process include, but are not limited to:
- Industry participants: VPs, business development managers, market intelligence managers and national sales managers
- Outside experts: Valuation experts, research analysts and key opinion leaders specializing in the electronics and semiconductor industry.
Below is the breakup of our primary respondents by company, designation, and region:
Once we receive the confirmation from primary research sources or primary respondents, we finalize the base year market estimation and forecast the data as per the macroeconomic and microeconomic factors assessed during data collection.
- Data Analysis:
Once data is validated through both secondary as well as primary respondents, we finalize the market estimations by hypothesis formulation and factor analysis at regional and country level.
- Macro-Economic Factor Analysis:
We analyse macroeconomic indicators such the gross domestic product (GDP), increase in the demand for goods and services across industries, technological advancement, regional economic growth, governmental policies, the influence of COVID-19, PEST analysis, and other aspects. This analysis aids in setting benchmarks for various nations/regions and approximating market splits. Additionally, the general trend of the aforementioned components aid in determining the market's development possibilities.
- Country Level Data:
Various factors that are especially aligned to the country are taken into account to determine the market size for a certain area and country, including the presence of vendors, such as headquarters and offices, the country's GDP, demand patterns, and industry growth. To comprehend the market dynamics for the nation, a number of growth variables, inhibitors, application areas, and current market trends are researched. The aforementioned elements aid in determining the country's overall market's growth potential.
- Company Profile:
The “Table of Contents” is formulated by listing and analyzing more than 25 - 30 companies operating in the market ecosystem across geographies. However, we profile only 10 companies as a standard practice in our syndicate reports. These 10 companies comprise leading, emerging, and regional players. Nonetheless, our analysis is not restricted to the 10 listed companies, we also analyze other companies present in the market to develop a holistic view and understand the prevailing trends. The “Company Profiles” section in the report covers key facts, business description, products & services, financial information, SWOT analysis, and key developments. The financial information presented is extracted from the annual reports and official documents of the publicly listed companies. Upon collecting the information for the sections of respective companies, we verify them via various primary sources and then compile the data in respective company profiles. The company level information helps us in deriving the base number as well as in forecasting the market size.
- Developing Base Number:
Aggregation of sales statistics (2020-2022) and macro-economic factor, and other secondary and primary research insights are utilized to arrive at base number and related market shares for 2022. The data gaps are identified in this step and relevant market data is analyzed, collected from paid primary interviews or databases. On finalizing the base year market size, forecasts are developed on the basis of macro-economic, industry and market growth factors and company level analysis.
- Data Triangulation and Final Review:
The market findings and base year market size calculations are validated from supply as well as demand side. Demand side validations are based on macro-economic factor analysis and benchmarks for respective regions and countries. In case of supply side validations, revenues of major companies are estimated (in case not available) based on industry benchmark, approximate number of employees, product portfolio, and primary interviews revenues are gathered. Further revenue from target product/service segment is assessed to avoid overshooting of market statistics. In case of heavy deviations between supply and demand side values, all thes steps are repeated to achieve synchronization.
We follow an iterative model, wherein we share our research findings with Subject Matter Experts (SME’s) and Key Opinion Leaders (KOLs) until consensus view of the market is not formulated – this model negates any drastic deviation in the opinions of experts. Only validated and universally acceptable research findings are quoted in our reports.
We have important check points that we use to validate our research findings – which we call – data triangulation, where we validate the information, we generate from secondary sources with primary interviews and then we re-validate with our internal data bases and Subject matter experts. This comprehensive model enables us to deliver high quality, reliable data in shortest possible time.