统一通信与协作 (UC&C) 将企业通信工具组合到单个界面中并集成到管理系统中。一套UC&C产品包括各种工具,例如消息传递工具、音频和视频会议解决方案、IP电话、联络中心服务和客户交互应用程序。 UC&C 解决方案通过增强员工远程办公或远程工作的能力,为员工提供各种好处。 UC&C 解决方案可作为本地软件、合作伙伴托管解决方案或云提供商提供的服务 (UCaaS) 提供。
新冠肺炎 (COVID-19) 影响
在 COVID-19 大流行期间,政府和监管机构要求公共和私人组织采取远程工作和保持社交距离的新做法。在 COVID-19 大流行期间,数字化经营方式已成为全球各个组织的新业务连续性计划 (BCP)。随着远程工作实践、BYOD 设备、在家工作 (WFH) 趋势以及互联网在全球范围内的普及,组织和个人有责任使用数字技术,从而推动了对 UC&C 解决方案的需求。疫情期间,各组织经历了向远程工作的转变,以及对视频会议解决方案和硬件产品的需求增加,最终促进了 UC&C 解决方案在最终用户中的增长。
区域趋势
就以下方面而言在全球统一通信和协作市场中,北美地区占有重要份额,其次是欧洲和亚太地区(APAC)。该地区多家著名的 UC&C 解决方案提供商和大型组织的存在促进了市场的增长。 IBM、Zoom、Cisco 和 Avaya 等主要参与者提供增强的 UC&C 解决方案和服务,以满足客户的需求。受疫情影响,该地区的组织纷纷采用远程办公方式,增加了对统一通信解决方案的需求。因此,BYOD 的大量使用和远程工作趋势推动了该地区对 UC&C 解决方案的需求。
统一预计亚太地区的通信和协作市场在预测期内将以最高复合年增长率增长。亚太地区是世界领先的数字中心。日本、澳大利亚和新西兰 (ANZ) 以及印度等国家越来越多地采用数字技术、云和移动趋势,正在推动市场的增长。亚太地区各国政府为采用数字技术和基础设施而采取的举措和投资进一步推动了对 UC&C 解决方案和服务的需求。为了满足亚太地区各国多样化的教育需求,远程教育和电子学习的出现导致了 UC&C 市场的扩张。在亚太地区,许多区域服务提供商 (RSP) 和全球服务提供商 (GSP) 提供成熟的 UC&C 服务。作为其核心协作产品组合的一部分。此外,随着云技术的日益普及和数字技术支出的增加,亚太地区正在赶上北美和欧洲等其他顶级地区。
竞争分析和最新动态
一些著名的运营商市场上有阿尔卡特朗讯企业版; Windstream知识产权服务;星蓝;橙色SA;拨号盘;英国电信集团有限公司;威瑞森; RingCentral 公司; LogMeIn 公司; 引信; 阿瓦亚;微软公司;思科系统公司;变焦视频通信;公司;和谷歌有限责任公司。这些供应商拥有强大的地理足迹、庞大的客户群和组织良好的分销渠道,这有助于他们增加收入并保持在市场上的强势地位。这些公司专注于各种有机和无机增长战略,以保持竞争力并获得更好的客户群。下面提到了一些最近的进展:
2021 年 7 月,Verizon 推出了适用于 iPadOS、iOS 和Android 支持当今移动办公的现实,以及新的设备合作伙伴关系和应用程序,旨在释放 Verizon 移动边缘计算的强大功能,实现移动中的实时视频协作。
2021 年 6 月,AVANT Communications 宣布扩大合作伙伴关系,作为 Zoom 推荐合作伙伴计划的一部分,通过 AVANT 提供 Zoom 的视频优先统一通信平台。欧洲值得信赖的顾问网络。
2021 年 4 月,Verizon Business 达成协议,收购值得信赖的企业级视频会议和活动平台 BlueJeans Network。
2021 年 1 月,康卡斯特收购了 Blueface(一家总部位于爱尔兰都柏林的全球技术提供商),扩大了其商业服务领域和国际影响力。
- Historical Analysis (2 Years), Base Year, Forecast (7 Years) with CAGR
- PEST and SWOT Analysis
- Market Size Value / Volume - Global, Regional, Country
- Industry and Competitive Landscape
- Excel Dataset
- The New Era of Unified Communication and Collaboration Tools in COVID-19 Pandemic, and Geography (North America, Europe, Asia Pacific, and South and Central America) Market Scope and Analysis
- The New Era of Unified Communication and Collaboration Tools in COVID-19 Pandemic, and Geography (North America, Europe, Asia Pacific, and South and Central America) Market Size and Share
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Report Coverage
Revenue forecast, Company Analysis, Industry landscape, Growth factors, and Trends
Segment Covered
This text is related
to segments covered.
Regional Scope
North America, Europe, Asia Pacific, Middle East & Africa, South & Central America
Country Scope
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to country scope.
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The Insight Partners performs research in 4 major stages: Data Collection & Secondary Research, Primary Research, Data Analysis and Data Triangulation & Final Review.
- Data Collection and Secondary Research:
As a market research and consulting firm operating from a decade, we have published and advised several client across the globe. First step for any study will start with an assessment of currently available data and insights from existing reports. Further, historical and current market information is collected from Investor Presentations, Annual Reports, SEC Filings, etc., and other information related to company’s performance and market positioning are gathered from Paid Databases (Factiva, Hoovers, and Reuters) and various other publications available in public domain.
Several associations trade associates, technical forums, institutes, societies and organization are accessed to gain technical as well as market related insights through their publications such as research papers, blogs and press releases related to the studies are referred to get cues about the market. Further, white papers, journals, magazines, and other news articles published in last 3 years are scrutinized and analyzed to understand the current market trends.
- Primary Research:
The primarily interview analysis comprise of data obtained from industry participants interview and answers to survey questions gathered by in-house primary team.
For primary research, interviews are conducted with industry experts/CEOs/Marketing Managers/VPs/Subject Matter Experts from both demand and supply side to get a 360-degree view of the market. The primary team conducts several interviews based on the complexity of the markets to understand the various market trends and dynamics which makes research more credible and precise.
A typical research interview fulfils the following functions:
- Provides first-hand information on the market size, market trends, growth trends, competitive landscape, and outlook
- Validates and strengthens in-house secondary research findings
- Develops the analysis team’s expertise and market understanding
Primary research involves email interactions and telephone interviews for each market, category, segment, and sub-segment across geographies. The participants who typically take part in such a process include, but are not limited to:
- Industry participants: VPs, business development managers, market intelligence managers and national sales managers
- Outside experts: Valuation experts, research analysts and key opinion leaders specializing in the electronics and semiconductor industry.
Below is the breakup of our primary respondents by company, designation, and region:
Once we receive the confirmation from primary research sources or primary respondents, we finalize the base year market estimation and forecast the data as per the macroeconomic and microeconomic factors assessed during data collection.
- Data Analysis:
Once data is validated through both secondary as well as primary respondents, we finalize the market estimations by hypothesis formulation and factor analysis at regional and country level.
- Macro-Economic Factor Analysis:
We analyse macroeconomic indicators such the gross domestic product (GDP), increase in the demand for goods and services across industries, technological advancement, regional economic growth, governmental policies, the influence of COVID-19, PEST analysis, and other aspects. This analysis aids in setting benchmarks for various nations/regions and approximating market splits. Additionally, the general trend of the aforementioned components aid in determining the market's development possibilities.
- Country Level Data:
Various factors that are especially aligned to the country are taken into account to determine the market size for a certain area and country, including the presence of vendors, such as headquarters and offices, the country's GDP, demand patterns, and industry growth. To comprehend the market dynamics for the nation, a number of growth variables, inhibitors, application areas, and current market trends are researched. The aforementioned elements aid in determining the country's overall market's growth potential.
- Company Profile:
The “Table of Contents” is formulated by listing and analyzing more than 25 - 30 companies operating in the market ecosystem across geographies. However, we profile only 10 companies as a standard practice in our syndicate reports. These 10 companies comprise leading, emerging, and regional players. Nonetheless, our analysis is not restricted to the 10 listed companies, we also analyze other companies present in the market to develop a holistic view and understand the prevailing trends. The “Company Profiles” section in the report covers key facts, business description, products & services, financial information, SWOT analysis, and key developments. The financial information presented is extracted from the annual reports and official documents of the publicly listed companies. Upon collecting the information for the sections of respective companies, we verify them via various primary sources and then compile the data in respective company profiles. The company level information helps us in deriving the base number as well as in forecasting the market size.
- Developing Base Number:
Aggregation of sales statistics (2020-2022) and macro-economic factor, and other secondary and primary research insights are utilized to arrive at base number and related market shares for 2022. The data gaps are identified in this step and relevant market data is analyzed, collected from paid primary interviews or databases. On finalizing the base year market size, forecasts are developed on the basis of macro-economic, industry and market growth factors and company level analysis.
- Data Triangulation and Final Review:
The market findings and base year market size calculations are validated from supply as well as demand side. Demand side validations are based on macro-economic factor analysis and benchmarks for respective regions and countries. In case of supply side validations, revenues of major companies are estimated (in case not available) based on industry benchmark, approximate number of employees, product portfolio, and primary interviews revenues are gathered. Further revenue from target product/service segment is assessed to avoid overshooting of market statistics. In case of heavy deviations between supply and demand side values, all thes steps are repeated to achieve synchronization.
We follow an iterative model, wherein we share our research findings with Subject Matter Experts (SME’s) and Key Opinion Leaders (KOLs) until consensus view of the market is not formulated – this model negates any drastic deviation in the opinions of experts. Only validated and universally acceptable research findings are quoted in our reports.
We have important check points that we use to validate our research findings – which we call – data triangulation, where we validate the information, we generate from secondary sources with primary interviews and then we re-validate with our internal data bases and Subject matter experts. This comprehensive model enables us to deliver high quality, reliable data in shortest possible time.