统一通信市场分析及预测(按规模、份额、增长、趋势)2031

  • Report Code : TIPRE00030113
  • Category : Technology, Media and Telecommunications
  • No. of Pages : 150
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统一通信市场规模预计将从 2023 年的 662.7 亿美元增至 2031 年的 1974.3 亿美元。预计 2023-2031 年市场复合年增长率为 14.6%。CAGR of 14.6% in 2023–2031. 对 UCaaS 不断增长的需求以及对基于云的解决方案不断增长的需求可能仍然是统一通信市场趋势的关键。UCaaS and the increasing demand for cloud-based solutions are likely to remain key to unified communication market trends.

 

统一通信市场分析

过去几年,统一通信市场出现了显着增长,这主要是由于不同垂直领域的分布式劳动力之间对远程协作的需求不断增长所推动的。这样做的目的是统一和简化业务沟通,提高团队的效率和协作,并提供更好的客户体验。它具有多种优势,例如提高生产力、支持移动和远程员工之间的有效通信、降低管理和维护所需的资本投资等。其本质是将广泛的应用程序集成到一个通用的单一平台上。虽然它是一个强大的解决方案,但其有效性取决于供应商在各个元素之间提供统一网络的能力。一些供应商本身提供了大部分元素,而其他供应商则依赖外部合作伙伴提供预集成的解决方案来提供无缝体验。随着新应用程序的定期开发,互操作性成为一个持续的挑战。虽然多个统一通信供应商的存在使得市场具有高度竞争性,但这些供应商之间需要更好的协调才能有效地满足客户的需求。由于所有形式的互操作性都不相同,因此最终用户会严格评估其供应商,以确保其解决方案能够无缝集成到用户现有的网络环境中。

 

统一通信市场概述

统一通信描述了通信工具之间不同形式的交互和协作。通过统一网络会议、短信、电话和电子邮件等,团队成员可以通过互联网连接共享和访问数据并实时协作。无论业务规模如何,正确的解决方案都可以将业务流程提升到一个新的水平。它改善协作、提高生产力、增强移动性并增强用户体验。统一通信环境通常由一个或多个后端管理系统或统一通信平台支持,以简化服务之间的集成以及前端客户端之间的集成,提供访问。在过去几年中,这种情况已经从主要通过室内会议支持现场协作转变为允许远程员工之间通过音频和视频会议等方式进行协作。

 

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统一通信市场:战略洞察

统一通信市场
  • Unified Communication Market
    年均复合增长率(2023 - 2031)
    14.6%
  • 2023 年市场规模
    662.7 亿美元
  • 2031 年市场规模
    1,974.3 亿美元

市场动态

增长动力
  • UCaaS 需求上升
未来的趋势
  • 中小企业越来越多地采用统一通信
机会
  • 与人工智能技术集成

关键人物;主力;重要一员

  • 阿瓦亚公司
  • AT 和 T 公司
  • 思科系统公司
  • 惠普企业发展有限公司
  • IBM公司
  • 微软公司
  • 诺基亚公司
  • NEC公司
  • 缤特力公司
  • 威瑞森通讯公司

区域概况

Unified Communication Market
  • 北美
  • 欧洲
  • 亚太
  • 南美洲和中美洲
  • 中东和非洲

市场细分

Unified Communication Market类型
  • 电话
  • 会议
  • 统一消息
  • 其他的
Unified Communication Market部署
  • 本地和云
Unified Communication Market组织规模
  • 中小企业和大型企业
Unified Communication Market垂直的
  • 学术及公共机构
  • BFSI
  • 卫生保健
  • 信息技术与电信
  • 制造业
  • 零售与电子商务
  • 其他的
  • 示例 PDF 通过定性和定量分析展示了内容结构和信息的性质。

 

统一通信市场驱动因素和机遇

 

UCaaS 需求上升

目前,统一通信支持办公室和家庭混合办公,这是 COVID-19 大流行期间强烈采用的趋势。为了支持这种分散的劳动力,企业正在转向统一通信即服务(UCaaS)_这是所有企业都在管理的更广泛的云迁移的一部分。 UCaaS 允许远程协作,这对于这种分散的劳动力来说是一个很大的要求。 UCaaS 不是单独使用通常由不同供应商支持的通信应用程序,而是结合了所有这些服务,还集成了消息传递、电子邮件、视频会议和 VolP 等应用程序。这对于内部信息技术 (IT) 团队也有好处,因为一个供应商负责整个部署。此外,大多数远程工作的员工通常在多种环境中工作,并使用具有不同端点的不同设备。此外,员工很容易经常改变一天或特定会议的模式。他们可能会从台式电脑转向智能手机,从即时消息传递转向互联网协议语音 (VolP),或者从一对一电子邮件转向团队会议的视频会议。它可以在各种设备上提供一致的用户体验。

此外,UCaaS 是基于订阅的,因此是一项运营支出(OPEX),而不是管理内部不同系统所产生的资本支出 (CAPEX)。全球众多宏观经济因素给企业带来了严重不利的环境。疫情造成严重扰动,给各垂直行业带来巨大损失。欧洲、中东和南美的政治动荡以不同的方式对不同的垂直行业产生了负面影响。一些国家的严重经济衰退导致消费者在非必需品上的支出减少。因此,大多数垂直行业都因消费下降而遭受损失。这些因素迫使企业采取不同的措施,通过减少资本支出来保持竞争力。因此,作为一种运营支出,UCaaS 正受到中小企业和大型企业的强烈需求。这些优势和趋势正在有力地推动全球统一通信市场的需求。

 

中小企业越来越多地采用统一通信

在世界范围内,不断采取措施支持中小企业。为中小企业提供了多项举措、计划和财政援助,以鼓励它们在全球市场上站稳脚跟。例如,世界银行集团提供中小企业(SME)可用来改善融资和市场准入的工具,并释放新的资本来源,例如中小企业信贷额度、部分信贷担保计划、早期创新融资、IDA 私营部门窗口等。此类支持增强了中小企业采用经济高效的数字解决方案的能力,以更高效、数字化的方式运营其业务。这个因素导致了统一通信解决方案的采用。统一通信解决方案是任何小型企业都可以采用的经济高效的工具。此外,云驱动的解决方案使中小企业能够削减成本,甚至提高生产力。

 

统一通信市场报告细分分析

有助于统一通信市场分析的关键部分是类型、部署、组织规模和垂直领域。

  • 按类型划分,市场分为电话、会议、统一消息等。 2023 年,统一消息传递领域占据最大的市场份额。
  • 根据部署,市场分为本地和云。云领域预计将以最高的复合年增长率增长。
  • 根据组织规模,市场分为中小企业和大型企业。中小企业细分市场预计将以最高的复合年增长率增长。
  • 按垂直方向,市场分为学术和公共机构、BFSI、医疗保健、IT 和电信、制造、零售和电子商务等。 2023 年,IT 和电信领域占据最大的市场份额。

 

按地域划分的统一通信市场份额分析

统一通信市场报告的地理范围主要分为五个地区:北美、亚太地区、欧洲、中东和非洲、南美洲/中南美洲。

北美在统一通信市场中占有相当大的份额,该地区5G网络普及率较高,对先进技术的接受度较高。此外,该地区是此类技术开发和部署的先驱。此外,美国和加拿大各个垂直行业的企业数字化转型显着增长。电子商务就是这样一个垂直领域,在过去几年中出现了大幅增长。

 

统一通信市场报告范围

报告属性细节
2023年市场规模662.7亿美元
2031 年市场规模1974.3亿美元
全球复合年增长率(2023 - 2031)14.6%
历史数据2021-2022
预测期2024-2031
涵盖的细分市场按类型
  • 电话
  • 会议
  • 统一消息
  • 其他的
按部署
  • 本地和云
按组织规模
  • 中小企业和大型企业
按垂直方向
  • 学术及公共机构
  • BFSI
  • 卫生保健
  • 信息技术与电信
  • 制造业
  • 零售与电子商务
  • 其他的
覆盖地区和国家北美
  • 我们
  • 加拿大
  • 墨西哥
欧洲
  • 英国
  • 德国
  • 法国
  • 俄罗斯
  • 意大利
  • 欧洲其他地区
亚太
  • 中国
  • 印度
  • 日本
  • 澳大利亚
  • 亚太其他地区
南美洲和中美洲
  • 巴西
  • 阿根廷
  • 南美洲和中美洲其他地区
中东和非洲
  • 南非
  • 沙特阿拉伯
  • 阿联酋
  • 中东和非洲其他地区
市场领导者和主要公司简介
  • 阿瓦亚公司
  • AT 和 T 公司
  • 思科系统公司
  • 惠普企业发展有限公司
  • IBM公司
  • 微软公司
  • 诺基亚公司
  • NEC公司
  • 缤特力公司
  • 威瑞森通讯公司
  • 示例 PDF 通过定性和定量分析展示了内容结构和信息的性质。

 

统一通信市场新闻和最新动态

统一通信市场通过收集小学和中学研究后的定性和定量数据进行评估,其中包括重要的公司出版物、协会数据和数据库。以下是市场发展的列表:

  • 2023 年 4 月,意大利今天成为推出带有 RingCentral 的沃达丰商业统一通信 (UC) 的最新市场,RingCentral 是一种基于云的解决方案,允许客户通过可在任何设备上访问的单一用户界面将消息传递、视频会议、文件共享和虚拟电话系统结合起来。支持互联网的设备。沃达丰于 2022 年开始与 RingCentral 合作推出统一通信解决方案,首先在英国和德国推出,并计划在意大利最新推出后在更多市场推出。 (来源:沃达丰,新闻稿,2023 年)
  • 2021 年 1 月,Atos SE(CAC40:ATO)和全球企业云通信、协作、视频会议和联络中心解决方案的领先提供商 RingCentral, Inc.(纽约证券交易所代码:RNG)宣布首次发布 Unify Office (UO ) 在美国。 UO 是一种统一通信即服务 (UCaaS),使企业能够通过单一企业解决方案在任何地方、任何设备上使用行业领先的语音、视频和团队消息传递功能轻松进行通信和协作。 (来源:RingCentral, Inc,新闻稿,2021 年)

 

统一通信市场报告覆盖范围和可交付成果

《统一通信市场规模和预测(2021-2031)》报告对涵盖以下领域的市场进行了详细分析:

  • 范围内涵盖的所有关键细分市场的全球、区域和国家层面的市场规模和预测
  • 市场动态,例如驱动因素、限制因素和关键机遇
  • 未来主要趋势
  • 详细的 PEST/波特五力分析和 SWOT 分析
  • 全球和区域市场分析,涵盖主要市场趋势、主要参与者、法规和最新市场发展
  • 行业格局和竞争分析,涵盖市场集中度、热图分析、知名参与者和最新发展
  • 详细的公司简介
  • Historical Analysis (2 Years), Base Year, Forecast (7 Years) with CAGR
  • PEST and SWOT Analysis
  • Market Size Value / Volume - Global, Regional, Country
  • Industry and Competitive Landscape
  • Excel Dataset
Report Coverage
Report Coverage

Revenue forecast, Company Analysis, Industry landscape, Growth factors, and Trends

Segment Covered
Segment Covered

This text is related
to segments covered.

Regional Scope
Regional Scope

North America, Europe, Asia Pacific, Middle East & Africa, South & Central America

Country Scope
Country Scope

This text is related
to country scope.

Frequently Asked Questions


What is the incremental growth of the global unified communication market during the forecast period?

The incremental growth expected to be recorded for the global unified communication market during the forecast period is US$ 131.16 billion.

What will be the market size of the global unified communication market by 2031?

The global unified communication market is expected to reach US$ 197.43 billion by 2031.

Which are the key players holding the major market share of the global unified communication market?

The key players holding majority shares in the global unified communication market are Avaya Inc.; AT&T Inc.; Cisco Systems, Inc.; Hewlett Packard Enterprise Development LP; and IBM Corporation.

What are the future trends of the global unified communication market?

Integration with AI-technology is anticipated to play a significant role in the global unified communication market in the coming years.

What are the driving factors impacting the global unified communication market?

The growing demand for UCaaS and the increasing demand for cloud-based solutions are the major factors that propel the global unified communication market.

What is the estimated market size for the global unified communication market in 2023?

The global unified communication market was estimated to be US$ 66.27 billion in 2023 and is expected to grow at a CAGR of 14.6% during the forecast period 2023 - 2031.

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The Insight Partners performs research in 4 major stages: Data Collection & Secondary Research, Primary Research, Data Analysis and Data Triangulation & Final Review.

  1. Data Collection and Secondary Research:

As a market research and consulting firm operating from a decade, we have published and advised several client across the globe. First step for any study will start with an assessment of currently available data and insights from existing reports. Further, historical and current market information is collected from Investor Presentations, Annual Reports, SEC Filings, etc., and other information related to company’s performance and market positioning are gathered from Paid Databases (Factiva, Hoovers, and Reuters) and various other publications available in public domain.

Several associations trade associates, technical forums, institutes, societies and organization are accessed to gain technical as well as market related insights through their publications such as research papers, blogs and press releases related to the studies are referred to get cues about the market. Further, white papers, journals, magazines, and other news articles published in last 3 years are scrutinized and analyzed to understand the current market trends.

  1. Primary Research:

The primarily interview analysis comprise of data obtained from industry participants interview and answers to survey questions gathered by in-house primary team.

For primary research, interviews are conducted with industry experts/CEOs/Marketing Managers/VPs/Subject Matter Experts from both demand and supply side to get a 360-degree view of the market. The primary team conducts several interviews based on the complexity of the markets to understand the various market trends and dynamics which makes research more credible and precise.

A typical research interview fulfils the following functions:

  • Provides first-hand information on the market size, market trends, growth trends, competitive landscape, and outlook
  • Validates and strengthens in-house secondary research findings
  • Develops the analysis team’s expertise and market understanding

Primary research involves email interactions and telephone interviews for each market, category, segment, and sub-segment across geographies. The participants who typically take part in such a process include, but are not limited to:

  • Industry participants: VPs, business development managers, market intelligence managers and national sales managers
  • Outside experts: Valuation experts, research analysts and key opinion leaders specializing in the electronics and semiconductor industry.

Below is the breakup of our primary respondents by company, designation, and region:

Research Methodology

Once we receive the confirmation from primary research sources or primary respondents, we finalize the base year market estimation and forecast the data as per the macroeconomic and microeconomic factors assessed during data collection.

  1. Data Analysis:

Once data is validated through both secondary as well as primary respondents, we finalize the market estimations by hypothesis formulation and factor analysis at regional and country level.

  • Macro-Economic Factor Analysis:

We analyse macroeconomic indicators such the gross domestic product (GDP), increase in the demand for goods and services across industries, technological advancement, regional economic growth, governmental policies, the influence of COVID-19, PEST analysis, and other aspects. This analysis aids in setting benchmarks for various nations/regions and approximating market splits. Additionally, the general trend of the aforementioned components aid in determining the market's development possibilities.

  • Country Level Data:

Various factors that are especially aligned to the country are taken into account to determine the market size for a certain area and country, including the presence of vendors, such as headquarters and offices, the country's GDP, demand patterns, and industry growth. To comprehend the market dynamics for the nation, a number of growth variables, inhibitors, application areas, and current market trends are researched. The aforementioned elements aid in determining the country's overall market's growth potential.

  • Company Profile:

The “Table of Contents” is formulated by listing and analyzing more than 25 - 30 companies operating in the market ecosystem across geographies. However, we profile only 10 companies as a standard practice in our syndicate reports. These 10 companies comprise leading, emerging, and regional players. Nonetheless, our analysis is not restricted to the 10 listed companies, we also analyze other companies present in the market to develop a holistic view and understand the prevailing trends. The “Company Profiles” section in the report covers key facts, business description, products & services, financial information, SWOT analysis, and key developments. The financial information presented is extracted from the annual reports and official documents of the publicly listed companies. Upon collecting the information for the sections of respective companies, we verify them via various primary sources and then compile the data in respective company profiles. The company level information helps us in deriving the base number as well as in forecasting the market size.

  • Developing Base Number:

Aggregation of sales statistics (2020-2022) and macro-economic factor, and other secondary and primary research insights are utilized to arrive at base number and related market shares for 2022. The data gaps are identified in this step and relevant market data is analyzed, collected from paid primary interviews or databases. On finalizing the base year market size, forecasts are developed on the basis of macro-economic, industry and market growth factors and company level analysis.

  1. Data Triangulation and Final Review:

The market findings and base year market size calculations are validated from supply as well as demand side. Demand side validations are based on macro-economic factor analysis and benchmarks for respective regions and countries. In case of supply side validations, revenues of major companies are estimated (in case not available) based on industry benchmark, approximate number of employees, product portfolio, and primary interviews revenues are gathered. Further revenue from target product/service segment is assessed to avoid overshooting of market statistics. In case of heavy deviations between supply and demand side values, all thes steps are repeated to achieve synchronization.

We follow an iterative model, wherein we share our research findings with Subject Matter Experts (SME’s) and Key Opinion Leaders (KOLs) until consensus view of the market is not formulated – this model negates any drastic deviation in the opinions of experts. Only validated and universally acceptable research findings are quoted in our reports.

We have important check points that we use to validate our research findings – which we call – data triangulation, where we validate the information, we generate from secondary sources with primary interviews and then we re-validate with our internal data bases and Subject matter experts. This comprehensive model enables us to deliver high quality, reliable data in shortest possible time.