Virtual Queue Management System Market Overview 2031
虚拟排队管理系统市场规模预计将从 2023 年的 3.126 亿美元增至 2031 年的 5.125 亿美元。预计 2023-2031 年期间市场复合年增长率为 6.3%。企业间基于云的解决方案的增长可能仍是市场的主要趋势。
虚拟队列管理系统市场分析
虚拟排队管理可以提高客户满意度、简化沟通、增加客户流量并缩短等待时间。使用虚拟排队系统的公司还可以容纳更多客户。虚拟排队系统可以改善机场客流量管理。这有助于避免过度拥挤并确保在办理登机手续、安全检查和登机等活动之间更好地过渡。
虚拟队列管理系统市场概况
虚拟排队解决方案可最大限度地减少或消除物理队列,确保客户花更少的时间排队。虚拟队列提供实时更新,让客户了解自己的位置并增强他们的整体体验。虚拟队列管理解决方案可减少额外的人工成本并确保资源得到有效部署。虚拟队列管理系统还可以让您根据客户的服务需求智能地将客户引导到正确的队列,从而为您带来好处。如果客户错误地选择了错误的队列,可以快速为他们更改。
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虚拟队列管理系统市场:
复合年增长率(2023 - 2031)6.3%- 2023 年市场规模
3.126 亿美元 - 2031 年市场规模
5.125 亿美元
市场动态
- 管理客户流量的需求日益增加
- 企业间日益增长的基于云的解决方案
- 人工智能和分析的出现
关键人物;主力;重要一员
- accesso 科技集团有限公司
- 研华有限公司
- AKIS 技术
- eGlobe IT 解决方案
- 拉维工业公司
- 翁博里
- 排队
- 量子
- 新加坡电力公司
- 海牙澳大利亚
区域概况
- 北美
- 欧洲
- 亚太
- 南美洲和中美洲
- 中东和非洲
市场细分
- 解决方案
- 服务
- 基于网络
- 基于自助服务终端
- 基于移动设备
- 中小企业
- 大型企业
- 零售
- 医院和诊所
- 机场
- 博物馆和图书馆
- 示例 PDF 通过定性和定量分析展示了内容结构和信息的性质。
虚拟队列管理系统市场驱动因素和机遇
越来越需要管理客户流量以利于市场
监控消费者流量对企业的绩效至关重要。流量分析会跟踪客户的行为和习惯,同时也解释其含义。监控消费者流量有几个好处。在安全方面,跟踪客户活动并确定某个地点最常光顾的区域有助于防止某些区域被过度拥挤。此外,流量监控可以确保这些地点是安全的,并且不会有不法之徒进入。流量监控可用于各种业务,包括金融机构、零售店、医院、政府大楼、办公楼、校园、仓库等。监控消费者流量还有助于确保购物体验或进入安全设施不会因排队过多而过度延迟。监控活动产生的数据使企业主能够牢牢掌握哪些区域最受欢迎,然后他们可以利用这些区域并做好适当的准备。因此,管理客户流量的需求不断增加,推动了市场的增长。
人工智能和分析的出现。
随着零售商越来越多地采用全渠道策略,人工智能队列管理技术在连接线上和线下互动方面发挥着重要作用。客户可以使用商店的应用程序查看实时队列长度,从而决定是否参加或预订一个位置以避免等待。这种无缝集成提高了消费者的幸福感和忠诚度。此外,人工智能还可用于估计消费者在队列中的等待时间。客户可以实时看到他们需要等待多长时间才能获得服务。这让客户可以规划行程,避免排队过长,并可能决定在不那么繁忙的时候再来。如果在线提供这些信息,他们可以选择在等待时间最短的时候到达。这也将通过平滑需求和更好地利用资源使企业受益。人工智能可以帮助优先考虑等待的客户。这意味着有紧急需求的客户,例如那些需要在特定时间之前存入银行存款或行程迟到的客户,可能会先于那些需求不那么紧迫的客户得到服务。这有助于确保没有人遇到糟糕的结果而得不到服务。
虚拟队列管理系统市场报告细分分析
有助于得出虚拟队列管理系统市场分析的关键部分是组件、平台和最终用户。
- 根据组件,虚拟队列管理系统市场分为解决方案和服务。
- 根据平台,市场分为基于网络的、基于信息亭的和基于移动的。
- 根据组织规模,市场分为中小型企业和大型企业。
- 就终端用户而言,市场分为零售、医院和诊所、机场、博物馆和图书馆等。
虚拟队列管理系统市场份额按地区分析
虚拟排队管理系统市场报告的地理范围主要分为五个区域:北美、亚太地区、欧洲、中东和非洲以及南美和中美。北美是一个技术先进的地区。该地区越来越多地采用各种数字解决方案。此外,IT 巨头的存在推动了市场的增长。虚拟排队程序从根本上改变了个人排队的方式,极大地提高了消费者体验。客户可以在任何地方用手机签到、查看等待时间并联系服务人员,而无需亲自参与,因此虚拟排队管理的采用正在增长。
虚拟队列管理系统市场报告范围
报告属性 | 细节 |
---|---|
2023 年的市场规模 | 3.126亿美元 |
2031 年市场规模 | 5.125亿美元 |
全球复合年增长率(2023 - 2031) | 6.3% |
历史数据 | 2021-2022 |
预测期 | 2024-2031 |
涵盖的领域 | 按组件
|
覆盖地区和国家 | 北美
|
市场领导者和主要公司简介 |
|
- 示例 PDF 通过定性和定量分析展示了内容结构和信息的性质。
虚拟队列管理系统市场新闻和最新发展
虚拟排队管理系统市场通过收集一手和二手研究后的定性和定量数据进行评估,其中包括重要的公司出版物、协会数据和数据库。虚拟排队管理系统市场的一些发展如下所列:
- 虚拟队列管理和预约安排系统提供商 Lavi Industries 旗下的 Qtrac 今天宣布推出其 Qtrac NextGen 平台。Qtrac 队列管理系统的最新版本为企业提供了一个可扩展、安全且全面的改进型企业平台。它结合了强大的业务信息和数字营销技能,创造了新的收入来源,使公司能够改善客户体验,同时提高员工参与度和生产力。(来源:Qtrac,2021 年 11 月)
- Monta 推出电动汽车充电虚拟排队系统。新的“智能排队”功能允许驾驶员在一个或多个充电站加入虚拟排队,并在充电点可用时收到快速通知,以降低车辆在长途行驶时耗尽电量的可能性。(来源:Monta,2021 年 10 月)
虚拟队列管理系统市场报告范围和交付成果
“虚拟队列管理系统市场规模和预测(2021-2031)”报告对市场进行了详细分析,涵盖以下领域:
- 虚拟排队管理系统市场规模及预测,涵盖范围涵盖的所有关键细分市场的全球、区域和国家层面
- 虚拟排队管理系统市场趋势以及市场动态,如驱动因素、限制因素和关键机会
- 详细的 PEST/波特五力分析和 SWOT 分析
- 虚拟排队管理系统市场分析涵盖主要市场趋势、全球和区域框架、主要参与者、法规和最新市场发展
- 行业格局和竞争分析,涵盖市场集中度、热图分析、知名参与者以及虚拟排队管理系统市场的最新发展
- 详细的公司简介
Report Coverage
Revenue forecast, Company Analysis, Industry landscape, Growth factors, and Trends
Segment Covered
This text is related
to segments covered.
Regional Scope
North America, Europe, Asia Pacific, Middle East & Africa, South & Central America
Country Scope
This text is related
to country scope.
Frequently Asked Questions
North America region dominated the virtual queue management system market in 2023.
The increasing need to manage customer traffic is the major factors that propel the global virtual queue management system market.
Growing cloud-based solutions across enterprises to play a significant role in the global virtual queue management system market in the coming years.
The leading players operating in the global virtual queue management system market are Accesso Technology Group, plc, Advantech Co. Ltd., AKIS Technologies, eGlobe IT Solutions, Lavi Industries, Ombori, Queue-it, Qmatic, SEDCO, and Hague Australia.
The global virtual queue management system market is expected to reach US$ 512.5 million by 2031.
The market is expected to register a CAGR of 6.3% during 2023–2031.
The Insight Partners performs research in 4 major stages: Data Collection & Secondary Research, Primary Research, Data Analysis and Data Triangulation & Final Review.
- Data Collection and Secondary Research:
As a market research and consulting firm operating from a decade, we have published and advised several client across the globe. First step for any study will start with an assessment of currently available data and insights from existing reports. Further, historical and current market information is collected from Investor Presentations, Annual Reports, SEC Filings, etc., and other information related to company’s performance and market positioning are gathered from Paid Databases (Factiva, Hoovers, and Reuters) and various other publications available in public domain.
Several associations trade associates, technical forums, institutes, societies and organization are accessed to gain technical as well as market related insights through their publications such as research papers, blogs and press releases related to the studies are referred to get cues about the market. Further, white papers, journals, magazines, and other news articles published in last 3 years are scrutinized and analyzed to understand the current market trends.
- Primary Research:
The primarily interview analysis comprise of data obtained from industry participants interview and answers to survey questions gathered by in-house primary team.
For primary research, interviews are conducted with industry experts/CEOs/Marketing Managers/VPs/Subject Matter Experts from both demand and supply side to get a 360-degree view of the market. The primary team conducts several interviews based on the complexity of the markets to understand the various market trends and dynamics which makes research more credible and precise.
A typical research interview fulfils the following functions:
- Provides first-hand information on the market size, market trends, growth trends, competitive landscape, and outlook
- Validates and strengthens in-house secondary research findings
- Develops the analysis team’s expertise and market understanding
Primary research involves email interactions and telephone interviews for each market, category, segment, and sub-segment across geographies. The participants who typically take part in such a process include, but are not limited to:
- Industry participants: VPs, business development managers, market intelligence managers and national sales managers
- Outside experts: Valuation experts, research analysts and key opinion leaders specializing in the electronics and semiconductor industry.
Below is the breakup of our primary respondents by company, designation, and region:
Once we receive the confirmation from primary research sources or primary respondents, we finalize the base year market estimation and forecast the data as per the macroeconomic and microeconomic factors assessed during data collection.
- Data Analysis:
Once data is validated through both secondary as well as primary respondents, we finalize the market estimations by hypothesis formulation and factor analysis at regional and country level.
- Macro-Economic Factor Analysis:
We analyse macroeconomic indicators such the gross domestic product (GDP), increase in the demand for goods and services across industries, technological advancement, regional economic growth, governmental policies, the influence of COVID-19, PEST analysis, and other aspects. This analysis aids in setting benchmarks for various nations/regions and approximating market splits. Additionally, the general trend of the aforementioned components aid in determining the market's development possibilities.
- Country Level Data:
Various factors that are especially aligned to the country are taken into account to determine the market size for a certain area and country, including the presence of vendors, such as headquarters and offices, the country's GDP, demand patterns, and industry growth. To comprehend the market dynamics for the nation, a number of growth variables, inhibitors, application areas, and current market trends are researched. The aforementioned elements aid in determining the country's overall market's growth potential.
- Company Profile:
The “Table of Contents” is formulated by listing and analyzing more than 25 - 30 companies operating in the market ecosystem across geographies. However, we profile only 10 companies as a standard practice in our syndicate reports. These 10 companies comprise leading, emerging, and regional players. Nonetheless, our analysis is not restricted to the 10 listed companies, we also analyze other companies present in the market to develop a holistic view and understand the prevailing trends. The “Company Profiles” section in the report covers key facts, business description, products & services, financial information, SWOT analysis, and key developments. The financial information presented is extracted from the annual reports and official documents of the publicly listed companies. Upon collecting the information for the sections of respective companies, we verify them via various primary sources and then compile the data in respective company profiles. The company level information helps us in deriving the base number as well as in forecasting the market size.
- Developing Base Number:
Aggregation of sales statistics (2020-2022) and macro-economic factor, and other secondary and primary research insights are utilized to arrive at base number and related market shares for 2022. The data gaps are identified in this step and relevant market data is analyzed, collected from paid primary interviews or databases. On finalizing the base year market size, forecasts are developed on the basis of macro-economic, industry and market growth factors and company level analysis.
- Data Triangulation and Final Review:
The market findings and base year market size calculations are validated from supply as well as demand side. Demand side validations are based on macro-economic factor analysis and benchmarks for respective regions and countries. In case of supply side validations, revenues of major companies are estimated (in case not available) based on industry benchmark, approximate number of employees, product portfolio, and primary interviews revenues are gathered. Further revenue from target product/service segment is assessed to avoid overshooting of market statistics. In case of heavy deviations between supply and demand side values, all thes steps are repeated to achieve synchronization.
We follow an iterative model, wherein we share our research findings with Subject Matter Experts (SME’s) and Key Opinion Leaders (KOLs) until consensus view of the market is not formulated – this model negates any drastic deviation in the opinions of experts. Only validated and universally acceptable research findings are quoted in our reports.
We have important check points that we use to validate our research findings – which we call – data triangulation, where we validate the information, we generate from secondary sources with primary interviews and then we re-validate with our internal data bases and Subject matter experts. This comprehensive model enables us to deliver high quality, reliable data in shortest possible time.