工作场所服务市场增长、规模、份额、趋势、关键参与者分析及 2028 年预测

  • Report Code : TIPRE00011036
  • Category : Technology, Media and Telecommunications
  • Status : Published
  • No. of Pages : 152
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Workplace Services Market to Grow at a CAGR of 10.6% to reach US$ 193.4 Billion from 2021 to 2028

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2020 年工作场所服务市场价值为 880 亿美元,预计到 2028 年将达到 1934 亿美元;预计 2021 年至 2028 年的复合年增长率为 10.6%。

 

技术为企业提供了众多优势。应用程序、设备和网络的迅猛增长正在对工作文化产生积极影响。更安全的工作环境、混合工作场所、额外的网络安全和全球分散的劳动力是现代工作场所概念的一些方面,从而影响了工作场所服务的增长。因此,所有地区的完善的 IT 基础设施和中小型企业都需要工作场所服务。预计各种规模的企业都将投资于创新和最新技术,以有效地运营业务。世界各地的企业都在使用工作场所服务来促进业务发展并优化业务工作,以确保在各种流程中尽可能降低投资要求。

 

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工作场所服务市场:

工作场所服务市场
  • Workplace Services Market
    复合年增长率(2020 - 2028 年)
    10.6%
  • 2020 年市场规模
    880 亿美元
  • 2028 年市场规模
    1934 亿美元

市场动态

增长动力
  • 財政部
  • 財政部
  • 財政部
未来的趋势
  • 財政部
  • 財政部
  • 財政部
机会
  • 財政部
  • 財政部
  • 財政部

关键人物;主力;重要一员

  •  
  • DXC 技术
  • 威普罗
  • IBM 公司
  • HCL技术
  • 中远海运集团
  • NTT数据
  • 康普通信
  • 原子能公司
  • 优利系统

区域概况

Workplace Services Market
  • 北美
  • 欧洲
  • 亚太
  • 南美洲和中美洲
  • 中东和非洲

市场细分

Workplace Services Market服务类型
  • 最终用户外包服务和技术支持服务
Workplace Services Market组织规模
  • 中小企业
Workplace Services Market大型企业
Workplace Services Market垂直的
  • 媒体和娱乐
  • 金融保险业协会
  • 消费品和零售
  • 制造业
  • 医疗保健和生命科学
  • 教育
  • 电信 - IT 和 ITES
  • 能源和公用事业
  • 政府和公共部门
  • 其他的
  • 示例 PDF 通过定性和定量分析展示了内容结构和信息的性质。

 

 

COVID-19 疫情对工作场所服务市场的影响

 

COVID-19 疫情已动摇多个行业。病毒传播的急剧增长促使世界各国政府对车辆和人员流动实施严格限制。由于旅行禁令、大规模封锁和企业倒闭,疫情对各国经济和无数行业产生了不利影响。工作场所服务市场供应商继续远程运营,为最终用户提供最佳服务。即使在疫情期间,一些市场参与者仍然处于有利地位,可以在整个危机期间为最终用户提供支持。COVID-19 疫情促使企业加快数字化转型,从而消除了阻碍发展的传统障碍。公司继续通过虚拟方式参与、将应用程序现代化和迁移到云、允许远程工作以及专注于网络安全和 IT 弹性来帮助最终用户。

 

 

工作场所服务市场洞察

 

 

企业移动性的重要性日益凸显

 

企业移动性是一个广泛的术语,包括移动虚拟化、移动设备管理和移动虚拟化,它们可以提高生产力、增强服务并改善用户体验。自从企业寻求能够处理从设备和软件到数据保护的所有移动安全功能的服务以来,企业移动性行业得到了极大的发展。在当今时代,劳动力对企业移动性的需求达到了顶峰,尤其是由于 COVID-19 疫情的爆发,远程工作的概念得到了迫切的推动。企业移动性的日益普及使企业能够从远处控制、更新甚至擦除设备上的数据。企业移动性使员工无需在其设备上部署应用程序/软件即可安全地访问敏感的企业数据。因此,所有这些优势都在推动全球所有垂直行业对工作场所服务的需求。

 

 

基于服务类型的市场洞察

 

从服务类型来看,终端用户外包服务占据了市场主导地位。终端用户外包服务包括网络管理服务、远程支持服务、标准和临时报告和文档、托管虚拟桌面服务、软件服务、移动性和安全服务。

 

基于组织规模的市场洞察

 

根据组织规模,大型企业占据了市场主导地位。全球大型企业都注重成本优化,同时提高整体生产力。大型企业越来越需要一个集成平台来处理来自各个行业的大量数据,并做出与战略、营销和团队管理等方面相关的关键决策,这推动了大型企业对工作场所服务的需求。

 

基于垂直领域的洞察

 

从垂直角度来看,电信 - IT 和 ITES 领域继续在市场中占据重要份额。不断发展的电信、IT 和 ITES 行业对工作场所服务的需求很高,因为这些服务通过移动性、协作和用户支持在工作流程中采用端到端方法,同时降低运营 IT 成本。这些服务满足了该行业对数字化优化工作场所的现代需求。

工作场所服务市场的参与者专注于合作、合并、收购和市场计划等战略,以保持其在市场中的地位。以下列出了一些主要参与者的发展:

2021 年 2 月,Unisys Corporation 宣布与联想合作。根据此次合作,Unisys Corporation 将利用其数字工作场所服务支持联想的物联网 (IoT) 解决方案。

2020 年 6 月,Wipro 宣布与 Citrix 和 Microsoft 合作。根据这一合作关系,Wipro 将利用 Citrix 和 Microsoft 提供的主机服务快速安全地部署可靠的数字工作空间(包括应用程序套件)。

2020 年 12 月,DXC Technology 宣布与微软合作。根据合作协议,DXC Technology 将利用微软的服务套件(例如 Dynamics 365 和 Power Platform、Microsoft 365 和 Teams)来改进和增强 DXC Technology 现代工作场所服务和解决方案。

 

 

工作场所服务市场报告范围

报告属性细节
2020 年市场规模880亿美元
2028 年市场规模1934亿美元
全球复合年增长率(2020 - 2028)10.6%
历史数据2018-2019
预测期2021-2028
涵盖的领域按服务类型
  • 最终用户外包服务和技术支持服务
按组织规模
  • 中小企业
按大型企业)按垂直行业
  • 媒体和娱乐
  • 金融保险业协会
  • 消费品和零售
  • 制造业
  • 医疗保健和生命科学
  • 教育
  • 电信 - IT 和 ITES
  • 能源和公用事业
  • 政府和公共部门
  • 其他的
覆盖地区和国家北美
  • 我们
  • 加拿大
  • 墨西哥
欧洲
  • 英国
  • 德国
  • 法国
  • 俄罗斯
  • 意大利
  • 欧洲其他地区
亚太
  • 中国
  • 印度
  • 日本
  • 澳大利亚
  • 亚太其他地区
南美洲和中美洲
  • 巴西
  • 阿根廷
  • 南美洲和中美洲其他地区
中东和非洲
  • 南非
  • 沙特阿拉伯
  • 阿联酋
  • 中东和非洲其他地区
市场领导者和主要公司简介
  •  
  • DXC 技术
  • 威普罗
  • IBM 公司
  • HCL技术
  • 中远海运集团
  • NTT数据
  • 康普通信
  • 原子能公司
  • 优利系统
  • 示例 PDF 通过定性和定量分析展示了内容结构和信息的性质。

 

 

按服务类型

 

  • 最终用户外包服务
  • 技术支持服务

 

按组织规模

 

  • 中小企业
  • 大型企业

 

按垂直

 

  • 电信 – IT 和 ITES
  • 金融保险业协会
  • 制造业
  • 消费品和零售
  • 医疗保健和生命科学
  • 政府和公共部门
  • 能源和公用事业
  • 媒体和娱乐
  • 教育
  • 其他的

 

按地理位置

 

  • 北美
    • 我们
    • 加拿大
    • 墨西哥
  • 欧洲
    • 法国
    • 德国
    • 意大利
    • 英国
    • 俄罗斯
    • 欧洲其他地区
  • 亚太地区 (APAC)
    • 中国
    • 印度
    • 韩国
    • 日本
    • 澳大利亚
    • 亚太地区其他地区
  • 中东和非洲 (MEA)
    • 南非
    • 沙特阿拉伯
    • 阿联酋
    • MEA 其他地区
  • 南美洲 (SAM)
    • 巴西
    • 阿根廷
    • SAM 其余部分

 

公司简介

 

  • DXC 技术
  • 威普罗
  • IBM 公司
  • HCL技术
  • 中远海运集团
  • NTT数据
  • CompuCom 系统公司
  • 原子能公司
  • 优利系统
  • 富士通有限公司
  • 认知
  • 埃森哲公司
Report Coverage
Report Coverage

Revenue forecast, Company Analysis, Industry landscape, Growth factors, and Trends

Segment Covered
Segment Covered

This text is related
to segments covered.

Regional Scope
Regional Scope

North America, Europe, Asia Pacific, Middle East & Africa, South & Central America

Country Scope
Country Scope

This text is related
to country scope.

Frequently Asked Questions


Which service type led the workplace services market?

The end-user outsourcing services is the leading service type in the market. The end-user outsourcing services comprise network management services, remote support services, standard and ad hoc reporting and documentation, hosted virtual desktop services, software services, mobility, and security services. The end-user outsourcing services held the largest market share in the workplace services market in 2020. The lack of skilled IT professionals and lower IT budgets allow the organization to opt for outsourcing services. The BFSI industry requires a largely complex IT infrastructure to maintain and handle a large volume of data. This creates opportunities for end-user outsourcing service providers to deliver their robust services to the industry.

Which factor is driving the workplace services market?

Robust IT security expertise in various industries collaborating with workplace outsource service providers can relieve regulatory compliance burdens from the organization. The provider also enables access to personalized customer support, 24/7 monitoring and management of the networks, and reporting, which prepares the organization for compliance audits and assessments. Besides, it relaxes the in-house IT staff to focus on business-critical projects and ensures security to keep the data safe and protected. Thus, shifting the burden of compliance to workplace service providers is driving the global market.

Which region led the workplace services market in 2020?

North America led the workplace services market in 2020. With continuous technological advancements, such as machine learning and availability of big data, use of digital services is gaining high momentum. The BFSI, retail, healthcare, and IT & telecom companies support digital transformation that contributes toward boosting employee’s productivity. Advancements in mobile technologies and dynamic workforce demographics are some of the aspects that promote digital workplace transformation services in the region. By facilitating smart & connected enterprise, companies ensure open environment under which shared data & knowledge is always accessible. This further helps in raising business velocity and agility. The US, Canada, and Mexico are contributing toward the growth of the workplace services market in North America, out of which, nearly three-fourths of the market share is hold by the US.

The List of Companies - Workplace Services Market

  1. DXC Technology
  2. Wipro
  3. IBM Corporation
  4. HCL Technologies
  5. TCS
  6. NTT Data
  7. CompuCom
  8. ATOS
  9. UNISYS
  10. Fujitsu
  11. Cognizant
  12. Accenture PLC

The Insight Partners performs research in 4 major stages: Data Collection & Secondary Research, Primary Research, Data Analysis and Data Triangulation & Final Review.

  1. Data Collection and Secondary Research:

As a market research and consulting firm operating from a decade, we have published and advised several client across the globe. First step for any study will start with an assessment of currently available data and insights from existing reports. Further, historical and current market information is collected from Investor Presentations, Annual Reports, SEC Filings, etc., and other information related to company’s performance and market positioning are gathered from Paid Databases (Factiva, Hoovers, and Reuters) and various other publications available in public domain.

Several associations trade associates, technical forums, institutes, societies and organization are accessed to gain technical as well as market related insights through their publications such as research papers, blogs and press releases related to the studies are referred to get cues about the market. Further, white papers, journals, magazines, and other news articles published in last 3 years are scrutinized and analyzed to understand the current market trends.

  1. Primary Research:

The primarily interview analysis comprise of data obtained from industry participants interview and answers to survey questions gathered by in-house primary team.

For primary research, interviews are conducted with industry experts/CEOs/Marketing Managers/VPs/Subject Matter Experts from both demand and supply side to get a 360-degree view of the market. The primary team conducts several interviews based on the complexity of the markets to understand the various market trends and dynamics which makes research more credible and precise.

A typical research interview fulfils the following functions:

  • Provides first-hand information on the market size, market trends, growth trends, competitive landscape, and outlook
  • Validates and strengthens in-house secondary research findings
  • Develops the analysis team’s expertise and market understanding

Primary research involves email interactions and telephone interviews for each market, category, segment, and sub-segment across geographies. The participants who typically take part in such a process include, but are not limited to:

  • Industry participants: VPs, business development managers, market intelligence managers and national sales managers
  • Outside experts: Valuation experts, research analysts and key opinion leaders specializing in the electronics and semiconductor industry.

Below is the breakup of our primary respondents by company, designation, and region:

Research Methodology

Once we receive the confirmation from primary research sources or primary respondents, we finalize the base year market estimation and forecast the data as per the macroeconomic and microeconomic factors assessed during data collection.

  1. Data Analysis:

Once data is validated through both secondary as well as primary respondents, we finalize the market estimations by hypothesis formulation and factor analysis at regional and country level.

  • Macro-Economic Factor Analysis:

We analyse macroeconomic indicators such the gross domestic product (GDP), increase in the demand for goods and services across industries, technological advancement, regional economic growth, governmental policies, the influence of COVID-19, PEST analysis, and other aspects. This analysis aids in setting benchmarks for various nations/regions and approximating market splits. Additionally, the general trend of the aforementioned components aid in determining the market's development possibilities.

  • Country Level Data:

Various factors that are especially aligned to the country are taken into account to determine the market size for a certain area and country, including the presence of vendors, such as headquarters and offices, the country's GDP, demand patterns, and industry growth. To comprehend the market dynamics for the nation, a number of growth variables, inhibitors, application areas, and current market trends are researched. The aforementioned elements aid in determining the country's overall market's growth potential.

  • Company Profile:

The “Table of Contents” is formulated by listing and analyzing more than 25 - 30 companies operating in the market ecosystem across geographies. However, we profile only 10 companies as a standard practice in our syndicate reports. These 10 companies comprise leading, emerging, and regional players. Nonetheless, our analysis is not restricted to the 10 listed companies, we also analyze other companies present in the market to develop a holistic view and understand the prevailing trends. The “Company Profiles” section in the report covers key facts, business description, products & services, financial information, SWOT analysis, and key developments. The financial information presented is extracted from the annual reports and official documents of the publicly listed companies. Upon collecting the information for the sections of respective companies, we verify them via various primary sources and then compile the data in respective company profiles. The company level information helps us in deriving the base number as well as in forecasting the market size.

  • Developing Base Number:

Aggregation of sales statistics (2020-2022) and macro-economic factor, and other secondary and primary research insights are utilized to arrive at base number and related market shares for 2022. The data gaps are identified in this step and relevant market data is analyzed, collected from paid primary interviews or databases. On finalizing the base year market size, forecasts are developed on the basis of macro-economic, industry and market growth factors and company level analysis.

  1. Data Triangulation and Final Review:

The market findings and base year market size calculations are validated from supply as well as demand side. Demand side validations are based on macro-economic factor analysis and benchmarks for respective regions and countries. In case of supply side validations, revenues of major companies are estimated (in case not available) based on industry benchmark, approximate number of employees, product portfolio, and primary interviews revenues are gathered. Further revenue from target product/service segment is assessed to avoid overshooting of market statistics. In case of heavy deviations between supply and demand side values, all thes steps are repeated to achieve synchronization.

We follow an iterative model, wherein we share our research findings with Subject Matter Experts (SME’s) and Key Opinion Leaders (KOLs) until consensus view of the market is not formulated – this model negates any drastic deviation in the opinions of experts. Only validated and universally acceptable research findings are quoted in our reports.

We have important check points that we use to validate our research findings – which we call – data triangulation, where we validate the information, we generate from secondary sources with primary interviews and then we re-validate with our internal data bases and Subject matter experts. This comprehensive model enables us to deliver high quality, reliable data in shortest possible time.

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