Asia Pacific Self-Service Kiosks Market Trends and Analysis by 2027

Asia Pacific Self-Service Kiosks Market Forecast to 2027 - COVID-19 Impact and Regional Analysis By Component (Hardware, Software, and Service), Type (Information, Ticketing and Check In, and Employment), and End User (Retail, Hospitality, Healthcare, Financial Services, and Others)

  • Report Code : TIPRE00021067
  • Category : Electronics and Semiconductor
  • Status : Published
  • No. of Pages : 75
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The self-service kiosks market in APAC is expected to grow from US$ 2,311.40 million in 2019 to US$ 5,349.56 million by 2027; it is estimated to grow at a CAGR of 11.3% from 2020 to 2027.



The Australia, China, India, Japan, and South Koreas are major economies in APAC.  Payment gateway systems and self-service kiosks getting highly intertwined is driving the APAC self-service kiosks market in a positive way. The COVID-19 outbreak is negatively affecting the businesses across several sectors. Payment gateways are broadly used for cashless transactions. They transfer the data related to a transaction between the bank and the billing portal. Payment gateway systems permit online retail platforms to collect cash via a bank chosen by the consumer without compromising sensitive data. They are becoming increasingly popular and flexible to buy products and promote smooth delivery at consumer’s place. Growing number of smart devices in the market gives rise to payment gateway systems, which are widely adopted by consumers across APAC. Online payment system providers are collaborating with several self-service kiosk companies to provide secure and reliable solutions and services to customers. Self-service kiosks allow customers to make contactless payment and overcome the complicated process of physically collecting cash payments for a product purchased. The Internet, combined with online payment systems, has also propelled the sale and purchase of new digitized products, such as self-service kiosks. Online payments are relatively popular in APAC as most consumers use mobiles to pay for goods. Several popular e-payment options are used for mobile digital purchases in countries, such as Japan, Singapore, South Korea, and Australia. The payment gateway companies in these countries are offering comprehensive e-payment solutions to various self-service kiosk providers in order to catch the wave of technological development. Further, the market growth is attributed to advancements in payment gateway technology and increase in use of mobile wallets. The self-service kiosks and payment gateways offer several advantages, such as faster shopping, better integration of technology, and enhanced personalized shopping experience, to customers. Rising integration of payment gateway systems with self-service kiosk solutions and increasing online shopping, together with advancements in billing methods, are further expected to create opportunities for the development of APAC self-service kiosks market during the forecast period.

APAC comprises the world’s two most populated countries—India and China, which are also hubs of key retailers, hospitals, restaurants, malls, and real estate. The subsequent disruption in production and operation processes due to the COVID-19 outbreak has led to the hindrance of export and import of raw material and goods from China and India. Due to limited revenue growth in 2020, several owners of retail stores, malls, restaurants, and theme parks have postponed their plans of implementing self-service kiosks. However, as COVID-19 recovery rate has begun improving each day, self-service kiosks are likely to gain traction. It is anticipated to boost consumer spending by ~30% (as per the industry experts). Therefore, enterprises are expected to invest in and implement kiosks in the coming months of 2021, which would, in turn, surge the demand for self-service kiosks. The impact of COVID-19 pandemic on APAC self-service kiosks market was marginal in 2020.

With the new features and technologies, vendors can attract new customers and expand their footprints in emerging markets. This factor is likely to drive the APAC self-service kiosks market. The APAC self-service kiosks market is expected to grow at a good CAGR during the forecast period.

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APAC Self-Service Kiosks Market Segmentation

APAC Self-Service Kiosks Market – By Component

  • Hardware
  • Software
  • Service

APAC Self-Service Kiosks Market – By Type

  • Information
  • Ticketing and Check In
  • Employment  

APAC Self-Service Kiosks Market – By End User

  • Retail
  • Hospitality
  • Healthcare
  • Financial Services
  • Others

APAC Self-Service Kiosks Market, by County

  • China
  • Japan
  • India
  • South Korea
  • Australia
  • Rest of APAC

APAC Self-Service Kiosks Market - Companies Mentioned

 

  • Acrelec SAS
  • Diebold Nixdorf, Inc.
  • Embross
  • Gemalto NV (part of Thales Group)
  • NCR Corporation
  • Posiflex Technology, Inc.
  • VeriFone, Inc.
Report Coverage
Report Coverage

Revenue forecast, Company Analysis, Industry landscape, Growth factors, and Trends

Segment Covered
Segment Covered

Component, Type, and End User

Regional Scope
Regional Scope

North America, Europe, Asia Pacific, Middle East & Africa, South & Central America

Country Scope
Country Scope

Australia, China, Japan, South Korea

1. Introduction

1.1 Study Scope

1.2 The Insight Partners Research Report Guidance

1.3 Market Segmentation

2. Key Takeaways

3. Research Methodology

3.1 Coverage

3.2 Secondary Research

3.3 Primary Research

4. APAC Self-Service Kiosks Market Landscape

4.1 Market Overview

4.2 APAC PEST Analysis

4.3 Ecosystem Analysis

4.4 Expert Opinion

5. APAC Self-Service Kiosks Market – Key Market Dynamics

5.1 Market Drivers

5.1.1 Adoption of Self-Service Kiosks Witnessing Rise Owing to Technological Enhancements

5.1.2 Rising COVID-19 Cases Mandating the Usage of Self-Service Kiosks

5.2 Market Restraints

5.2.1 Excessive Installation and Maintenance Prices

5.3 Market Opportunities

5.3.1 Payment Gateway Systems and Self-Service Kiosks Getting Highly Intertwined

5.4 Future Trends

5.4.1 Self-Service Kiosks Getting Rapidly Integrated with AI and IoT

5.5 Impact Analysis of Drivers and Restraints

6. Self-Service Kiosks Market –APAC Analysis

6.1 APAC Self-Service Kiosks Market Overview

6.2 APAC Self-Service Kiosks Market – Revenue and Forecast to 2027 (US$ Million)

7. APAC Self-Service Kiosks Market Analysis– By Component

7.1 Overview

7.2 APAC Self-Service Kiosks Market Breakdown, By Component, 2019 & 2027

7.3 Hardware

7.3.1 Overview

7.3.2 Hardware Market Revenue and Forecasts to 2027 (US$ Mn)

7.4 Software

7.4.1 Overview

7.4.2 Software Market Revenue and Forecasts to 2027 (US$ Mn)

7.5 Service

7.5.1 Overview

7.5.2 Service Market Revenue and Forecasts to 2027 (US$ Mn)

8. APAC Self-Service Kiosks Market Analysis – By Type

8.1 Overview

8.2 APAC Self-Service Kiosks Market Breakdown, By Type, 2019 & 2027 (%)

8.3 Information

8.3.1 Overview

8.3.2 Information Market Forecast and Analysis

8.4 Ticketing and Check In

8.4.1 Overview

8.4.2 Ticketing and Check In Cars Market Forecast and Analysis

8.5 Employment

8.5.1 Overview

8.5.2 Employment Market Forecast and Analysis

9. APAC Self-Service Kiosks Market Analysis – By End-User

9.1 Overview

9.2 APAC Self-Service Kiosks Market Breakdown, By End-User, 2019 & 2027 (%)

9.3 Retail

9.3.1 Overview

9.3.2 Retail Market Forecast and Analysis

9.4 Hospitality

9.4.1 Overview

9.4.2 Hospitality Market Forecast and Analysis

9.5 Healthcare

9.5.1 Overview

9.5.2 Healthcare Market Forecast and Analysis

9.6 Financial Service

9.6.1 Overview

9.6.2 Financial Service Market Forecast and Analysis

9.7 Others

9.7.1 Overview

9.7.2 Others Market Forecast and Analysis

10. APAC Self-Service Kiosks Market – Country Analysis

10.1 Overview

10.1.1 APAC: Self-Service Kiosks Market, By Country

10.1.1.1 China: Self-Service Kiosks Market – Revenue and Forecast to 2027 (US$ Million)

10.1.1.1.1 China: Self-Service Kiosks Market, By Component

10.1.1.1.2 China: Self-Service Kiosks Market, By Type

10.1.1.1.3 China: Self-Service Kiosks Market, By End-Users

10.1.1.2 India: Self-Service Kiosks Market – Revenue and Forecast to 2027 (US$ Million)

10.1.1.2.1 India: Self-Service Kiosks Market, By Component

10.1.1.2.2 India: Self-Service Kiosks Market, By Type

10.1.1.2.3 India: Self-Service Kiosks Market, By End-Users

10.1.1.3 Japan: Self-Service Kiosks Market – Revenue and Forecast to 2027 (US$ Million)

10.1.1.3.1 Japan: Self-Service Kiosks Market, By Component

10.1.1.3.2 Japan: Self-Service Kiosks Market, By Type

10.1.1.3.3 Japan: Self-Service Kiosks Market, By End-Users

10.1.1.4 South Korea: Self-Service Kiosks Market – Revenue and Forecast to 2027 (US$ Million)

10.1.1.4.1 South Korea: Self-Service Kiosks Market, By Component

10.1.1.4.2 South Korea: Self-Service Kiosks Market, By Type

10.1.1.4.3 South Korea: Self-Service Kiosks Market, By End-Users

10.1.1.5 Australia: Self-Service Kiosks Market – Revenue and Forecast to 2027 (US$ Million)

10.1.1.5.1 Australia: Self-Service Kiosks Market, By Component

10.1.1.5.2 Australia: Self-Service Kiosks Market, By Type

10.1.1.5.3 Australia: Self-Service Kiosks Market, By End-Users

10.1.1.6 Rest of APAC: Self-Service Kiosks Market – Revenue and Forecast to 2027 (US$ Million)

10.1.1.6.1 Rest of APAC: Self-Service Kiosks Market, By Component

10.1.1.6.2 Rest of APAC: Self-Service Kiosks Market, By Type

10.1.1.6.3 Rest of APAC: Self-Service Kiosks Market, By End-Users

11. APAC Self-Service Kiosks Market- COVID-19 Impact Analysis

11.1 APAC: Impact Assessment of COVID-19 Pandemic

12. Self-Service Kiosks Market- Industry Landscape

12.1 Overview

12.2 Market Initiative

12.3 New Development

13. Company Profiles

13.1 ACRELEC Group

13.1.1 Key Facts

13.1.2 Business Description

13.1.3 Products and Services

13.1.4 Financial Overview

13.1.5 SWOT Analysis

13.1.6 Key Developments

13.2 Embross

13.2.1 Key Facts

13.2.2 Business Description

13.2.3 Products and Services

13.2.4 Financial Overview

13.2.5 SWOT Analysis

13.2.6 Key Developments

13.3 Gemalto

13.3.1 Key Facts

13.3.2 Business Description

13.3.3 Products and Services

13.3.4 Financial Overview

13.3.5 SWOT Analysis

13.3.6 Key Developments

13.4 NCR Corporation

13.4.1 Key Facts

13.4.2 Business Description

13.4.3 Products and Services

13.4.4 Financial Overview

13.4.5 SWOT Analysis

13.4.6 Key Developments

13.5 Posiflex Technology Inc

13.5.1 Key Facts

13.5.2 Business Description

13.5.3 Products and Services

13.5.4 Financial Overview

13.5.5 SWOT Analysis

13.5.6 Key Developments

13.6 VeriFone, Inc.

13.6.1 Key Facts

13.6.2 Business Description

13.6.3 Products and Services

13.6.4 Financial Overview

13.6.5 SWOT Analysis

13.6.6 Key Developments

13.7 Diebold Nixdorf, Inc.

13.7.1 Key Facts

13.7.2 Business Description

13.7.3 Products and Services

13.7.4 Financial Overview

13.7.5 SWOT Analysis

13.7.6 Key Developments

14. Appendix

14.1 About The Insight Partners

14.2 Word Index

LIST OF TABLES

Table 1. APAC Self-Service Kiosks Market – Revenue and Forecast to 2027 (US$ Million)

Table 2. China Self-Service Kiosks Market, By Component– Revenue and Forecast to 2027 (US$ Million)

Table 3. China Self-Service Kiosks Market, By Type – Revenue and Forecast to 2027 (US$ Million)

Table 4. China Self-Service Kiosks Market, By End-Users – Revenue and Forecast to 2027 (US$ Million)

Table 5. India Self-Service Kiosks Market, By Component– Revenue and Forecast to 2027 (US$ Million)

Table 6. India Self-Service Kiosks Market, By Type – Revenue and Forecast to 2027 (US$ Million)

Table 7. India Self-Service Kiosks Market, By End-Users – Revenue and Forecast to 2027 (US$ Million)

Table 8. Japan Self-Service Kiosks Market, By Component– Revenue and Forecast to 2027 (US$ Million)

Table 9. Japan Self-Service Kiosks Market, By Type – Revenue and Forecast to 2027 (US$ Million)

Table 10. Japan Self-Service Kiosks Market, By End-Users – Revenue and Forecast to 2027 (US$ Million)

Table 11. South Korea Self-Service Kiosks Market, By Component– Revenue and Forecast to 2027 (US$ Million)

Table 12. South Korea Self-Service Kiosks Market, By Type – Revenue and Forecast to 2027 (US$ Million)

Table 13. South Korea Self-Service Kiosks Market, By End-Users – Revenue and Forecast to 2027 (US$ Million)

Table 14. Australia Self-Service Kiosks Market, By Component– Revenue and Forecast to 2027 (US$ Million)

Table 15. Australia Self-Service Kiosks Market, By Type – Revenue and Forecast to 2027 (US$ Million)

Table 16. Australia Self-Service Kiosks Market, By End-Users – Revenue and Forecast to 2027 (US$ Million)

Table 17. Rest of APAC Self-Service Kiosks Market, By Component– Revenue and Forecast to 2027 (US$ Million)

Table 18. Rest Of APAC Self-Service Kiosks Market, By Type – Revenue and Forecast to 2027 (US$ Million)

Table 19. Rest Of APAC Self-Service Kiosks Market, By End-Users – Revenue and Forecast to 2027 (US$ Million)

LIST OF FIGURES

Figure 1. APAC Self-Service Kiosks Market Segmentation

Figure 2. APAC Self-Service Kiosks Market Segmentation – By Country

Figure 3. APAC Self-Service Kiosks Market Overview

Figure 4. Hardware Segment is Expected to Dominate the Market by Component

Figure 5. Information segment held Largest Market Share in 2019

Figure 6. Retail Segment held Largest Market Share in 2019

Figure 7. China Held Largest Market Share in 2019

Figure 8. APAC – PEST Analysis

Figure 9. Expert Opinion

Figure 10. APAC Self-Service Kiosks Market: Impact Analysis of Drivers and Restraints

Figure 11. APAC Self-Service Kiosks Market – Revenue and Forecast to 2027 (US$ Million)

Figure 12. APAC Self-Service Kiosks Market Breakdown, By Component, 2019 & 2027 (%)

Figure 13. APAC Hardware Market Revenue and Forecasts to 2027 (US$ Mn)

Figure 14. APAC Software Market Revenue and Forecasts to 2027 (US$ Mn)

Figure 15. APAC Service Market Revenue and Forecasts to 2027 (US$ Mn)

Figure 16. APAC Self-Service Kiosks Market Breakdown, By Type, 2019 & 2027 (%)

Figure 17. APAC Information Market Revenue and Forecast to 2027 (US$ Mn)

Figure 18. APAC Ticketing and Check In Market Revenue and Forecast to 2027 (US$ Mn)

Figure 19. APAC Employment Market Revenue and Forecast to 2027 (US$ Mn)

Figure 20. APAC Self-Service Kiosks Market Breakdown, By End-User, 2019 & 2027 (%)

Figure 21. APAC Retail Market Revenue and Forecast to 2027 (US$ Mn)

Figure 22. APAC Hospitality Market Revenue and Forecast to 2027 (US$ Mn)

Figure 23. APAC Healthcare Market Revenue and Forecast to 2027 (US$ Mn)

Figure 24. APAC Financial Service Market Revenue and Forecast to 2027 (US$ Mn)

Figure 25. APAC Others Market Revenue and Forecast to 2027 (US$ Mn)

Figure 26. APAC: Self-Service Kiosks Market, by Key Country - Revenue 2019 (US$ Million)

Figure 27. APAC: Self-Service Kiosks Market Revenue Share, By Country (2019 and 2027)

Figure 28. China: Self-Service Kiosks Market – Revenue and Forecast to 2027 (US$ Million)

Figure 29. India: Self-Service Kiosks Market – Revenue and Forecast to 2027 (US$ Million)

Figure 30. Japan: Self-Service Kiosks Market – Revenue and Forecast to 2027 (US$ Million)

Figure 31. South Korea: Self-Service Kiosks Market – Revenue and Forecast to 2027 (US$ Million)

Figure 32. Australia: Self-Service Kiosks Market – Revenue and Forecast to 2027 (US$ Million)

Figure 33. Rest of APAC: Self-Service Kiosks Market – Revenue and Forecast to 2027 (US$ Million)

Figure 34. Impact of COVID-19 Pandemic in APAC Markets

  1. Acrelec SAS
  2. Diebold Nixdorf, Inc.
  3. Embross
  4. Gemalto NV (part of Thales Group)
  5. NCR Corporation
  6. Posiflex Technology, Inc.
  7. VeriFone, Inc.

The Insight Partners performs research in 4 major stages: Data Collection & Secondary Research, Primary Research, Data Analysis and Data Triangulation & Final Review.

  1. Data Collection and Secondary Research:

As a market research and consulting firm operating from a decade, we have published many reports and advised several clients across the globe. First step for any study will start with an assessment of currently available data and insights from existing reports. Further, historical and current market information is collected from Investor Presentations, Annual Reports, SEC Filings, etc., and other information related to company’s performance and market positioning are gathered from Paid Databases (Factiva, Hoovers, and Reuters) and various other publications available in public domain.

Several associations trade associates, technical forums, institutes, societies and organizations are accessed to gain technical as well as market related insights through their publications such as research papers, blogs and press releases related to the studies are referred to get cues about the market. Further, white papers, journals, magazines, and other news articles published in the last 3 years are scrutinized and analyzed to understand the current market trends.

  1. Primary Research:

The primarily interview analysis comprise of data obtained from industry participants interview and answers to survey questions gathered by in-house primary team.

For primary research, interviews are conducted with industry experts/CEOs/Marketing Managers/Sales Managers/VPs/Subject Matter Experts from both demand and supply side to get a 360-degree view of the market. The primary team conducts several interviews based on the complexity of the markets to understand the various market trends and dynamics which makes research more credible and precise.

A typical research interview fulfils the following functions:

  • Provides first-hand information on the market size, market trends, growth trends, competitive landscape, and outlook
  • Validates and strengthens in-house secondary research findings
  • Develops the analysis team’s expertise and market understanding

Primary research involves email interactions and telephone interviews for each market, category, segment, and sub-segment across geographies. The participants who typically take part in such a process include, but are not limited to:

  • Industry participants: VPs, business development managers, market intelligence managers and national sales managers
  • Outside experts: Valuation experts, research analysts and key opinion leaders specializing in the electronics and semiconductor industry.

Below is the breakup of our primary respondents by company, designation, and region:

Research Methodology

Once we receive the confirmation from primary research sources or primary respondents, we finalize the base year market estimation and forecast the data as per the macroeconomic and microeconomic factors assessed during data collection.

  1. Data Analysis:

Once data is validated through both secondary as well as primary respondents, we finalize the market estimations by hypothesis formulation and factor analysis at regional and country level.

  • 3.1 Macro-Economic Factor Analysis:

We analyse macroeconomic indicators such the gross domestic product (GDP), increase in the demand for goods and services across industries, technological advancement, regional economic growth, governmental policies, the influence of COVID-19, PEST analysis, and other aspects. This analysis aids in setting benchmarks for various nations/regions and approximating market splits. Additionally, the general trend of the aforementioned components aid in determining the market's development possibilities.

  • 3.2 Country Level Data:

Various factors that are especially aligned to the country are taken into account to determine the market size for a certain area and country, including the presence of vendors, such as headquarters and offices, the country's GDP, demand patterns, and industry growth. To comprehend the market dynamics for the nation, a number of growth variables, inhibitors, application areas, and current market trends are researched. The aforementioned elements aid in determining the country's overall market's growth potential.

  • 3.3 Company Profile:

The “Table of Contents” is formulated by listing and analyzing more than 25 - 30 companies operating in the market ecosystem across geographies. However, we profile only 10 companies as a standard practice in our syndicate reports. These 10 companies comprise leading, emerging, and regional players. Nonetheless, our analysis is not restricted to the 10 listed companies, we also analyze other companies present in the market to develop a holistic view and understand the prevailing trends. The “Company Profiles” section in the report covers key facts, business description, products & services, financial information, SWOT analysis, and key developments. The financial information presented is extracted from the annual reports and official documents of the publicly listed companies. Upon collecting the information for the sections of respective companies, we verify them via various primary sources and then compile the data in respective company profiles. The company level information helps us in deriving the base number as well as in forecasting the market size.

  • 3.4 Developing Base Number:

Aggregation of sales statistics (2020-2022) and macro-economic factor, and other secondary and primary research insights are utilized to arrive at base number and related market shares for 2022. The data gaps are identified in this step and relevant market data is analyzed, collected from paid primary interviews or databases. On finalizing the base year market size, forecasts are developed on the basis of macro-economic, industry and market growth factors and company level analysis.

  1. Data Triangulation and Final Review:

The market findings and base year market size calculations are validated from supply as well as demand side. Demand side validations are based on macro-economic factor analysis and benchmarks for respective regions and countries. In case of supply side validations, revenues of major companies are estimated (in case not available) based on industry benchmark, approximate number of employees, product portfolio, and primary interviews revenues are gathered. Further revenue from target product/service segment is assessed to avoid overshooting of market statistics. In case of heavy deviations between supply and demand side values, all thes steps are repeated to achieve synchronization.

We follow an iterative model, wherein we share our research findings with Subject Matter Experts (SME’s) and Key Opinion Leaders (KOLs) until consensus view of the market is not formulated – this model negates any drastic deviation in the opinions of experts. Only validated and universally acceptable research findings are quoted in our reports.

We have important check points that we use to validate our research findings – which we call – data triangulation, where we validate the information, we generate from secondary sources with primary interviews and then we re-validate with our internal data bases and Subject matter experts. This comprehensive model enables us to deliver high quality, reliable data in shortest possible time.

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