The digital-led consumer banking market size is expected to register a CAGR of 16.2% during 2023–2031. Integration of artificial intelligence (AI) and chatbots is likely to remain a key trend in the market.

Digital-led Consumer Banking Market Analysis

The digital-led consumer banking market includes growth prospects owing to the current market trends and their foreseeable impact during the forecast period. The digital-led consumer banking market is growing due to the rising penetration of smartphones and growing demand for increased consumer convenience, accessibility, and banking options. Technological integration and increasing demand for digital payments provide lucrative opportunities for the digital-led consumer banking market growth.

Digital-led Consumer Banking Market Overview

Digital-led consumer banking refers to the automation of traditional banking services through digital and online platforms. With digital-led consumer banking, customers can manage their accounts without having to visit a physical bank branch. This covers a broad variety of online and mobile application-based tasks like money transfers, check deposits, bill payments, investment management, and loan access. Digital led consumer banking offers convenience, speed, and availability, typically offering services 24/7.

REGIONAL FRAMEWORK

Digital-led Consumer Banking Market Report Analysis

MARKET PLAYERS

Digital-led Consumer Banking Market Drivers and Opportunities

Growing Demand For Increased Consumer Convenience, Accessibility, And Banking Options to Favor Market

Alternative delivery channels are becoming more and more crucial in today's banking industry due to the growing demand from consumers for greater accessibility, convenience, and banking options. Customers nowadays expect convenience in checking their bank accounts and conducting financial activities at any time, from any location. Financial institutions can meet these needs through three main alternative delivery channels: online, mobile, and UPI banking. Using digital-led consumer banking methods allows customers to receive a more convenient and customized service. For example, mobile banking apps can provide users with personalized product recommendations, rewards for their loyalty, and guidance on creating a budget. Banks may save expenses, increase customer happiness and loyalty, foster long-term partnerships, and increase profitability by implementing digital channels. Thus, growing demand for increased consumer convenience, accessibility, and banking options will drive the market growth.

Increasing Demand For Digital Payments

As more consumers and businesses embrace online shopping, mobile payments, and contactless transactions, the need for secure and convenient banking solutions increases significantly. Moreover, the growing preference for cashless transactions, especially due to the COVID-19 pandemic, has accelerated the adoption of digital payment technologies. Furthermore, the widespread availability of mobile internet connections allows businesses to recognize the importance of offering digital-led consumer banking solutions to cater to diverse customer preferences and increase sales opportunities.

Digital-led Consumer Banking Market Report Segmentation Analysis

Key segments that contributed to the derivation of the digital-led consumer banking market analysis are components and application.

• Based on component, the digital-led consumer banking market is divided into software and services. The software segment held a larger market share in 2023.
• By application, the market is segmented into transactional accounts, savings accounts, debit cards, credit cards, loans, and others. The transactional accounts segment held the largest market share in 2023.

Digital-led Consumer Banking Market Share Analysis by Geography

The geographic scope of the digital-led consumer banking market report is mainly divided into five regions: North America, Asia Pacific, Europe, Middle East & Africa, and South & Central America.

The North American digital-led consumer banking market is a rapidly growing sector that is driven by technological advancements and the increasing demand for personalized and efficient customer experiences. North America, which includes countries such as the United States and Canada, is known for its strong technological infrastructure and high adoption rates of digital solutions. With the widespread adoption of smartphones and advanced banking infrastructure, consumers are increasingly turning to digital-led consumer banking solutions.

Digital-led Consumer Banking Market Report Scope

Digital-led Consumer Banking Market News and Recent Developments

The digital-led consumer banking market is evaluated by gathering qualitative and quantitative data post primary and secondary research, which includes important corporate publications, association data, and databases. A few of the developments in the digital-led consumer banking market are listed below:

• Nubank marks 100 million-plus digital banking customers. The company announced that it was the first digital banking platform to mark this milestone outside of Asia. (Source: Nubank, Press Release, May 2024)

• NCR Voyix Corporation, a leading global platform and provider of digital commerce solutions for the retail, restaurant, and banking industries, announced that the $8.5 billion-asset Nicolet National Bank (Nicolet Bank) has selected NCR Voyix to enhance and improve its customer experience for digital banking. (Source: NCR Voyix Corporation, Press Release, March 2024)

Digital-led Consumer Banking Market Report Coverage and Deliverables

The “Digital-led Consumer Banking Market Size and Forecast (2021–2031)” report provides a detailed analysis of the market covering below areas:

• Digital-led consumer banking market size and forecast at global, regional, and country levels for all the key market segments covered under the scope
• led consumer banking market trends, as well as market dynamics such as drivers, restraints, and key opportunities
• Detailed PEST/Porter’s Five Forces and SWOT analysis
• led consumer banking market analysis covering key market trends, global and regional framework, major players, regulations, and recent market developments
• Industry landscape and competition analysis covering market concentration, heat map analysis, prominent players, and recent developments for the digital-led consumer banking market
• Detailed company profiles

Digital-led Consumer Banking Market Report Scope

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